Shift Manager, AMZL

Amazon; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Amazon Road Transport Spain, S.L.U. in Madrid is seeking a Shift Manager to lead a large, diverse team and keep pace with demand on a busy site. This hands‑on role runs across shifts and requires practical leadership.

You’ll promote safety, monitor process efficiency, analyse data and performance metrics, implement corrective actions, and collaborate with other managers to standardise shift procedures, aiming to improve quality and customer service.

Formación

• University degree completed before start date, or 2+ years as Amazon Blue Badge Employee.
• Advanced proficiency in written and verbal English and local language.
• Relevant experience in performing data analysis.

Responsabilidades

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

Conocimientos

Data analysis

MS Office proficiency

English language proficiency

Stakeholder communication

Educación

Bachelor's or Master's degree

Herramientas

MS Office Suite

Excel

Descripción del empleo

Job ID: 10495971 | Amazon Road Transport Spain, S.L.U.

When you join Amazon as an Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyse performance and suggest process improvements to optimise work and improve customer service
• Collaborate with other managers to standardise shift processes

A day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

• University degree (Bachelor's or Master's degree), completed before start date or OR 2+ years as Amazon Blue Badge Employee
• Advanced proficiency in written and verbal English and local language
• Relevant experience in performing data analysis

Preferred Qualifications

• Experience of communicating with a wide range of stakeholders, including your peers and leadership
• Experience in a logistical working environment
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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