Service Delivery Manager

SGS; Madrid; Híbrido; EUR 52.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

SGS University & Campus

Flexible schedule

Descripción de la vacante

SGS is seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team. The role combines project management responsibilities, coordinating internal teams and supporting development of key projects and transition to an in-house support model, while ensuring alignment with SGS's standards.

Responsibilities include coordinating cross-functional teams, managing budgets and timelines,

Formación

• Bachelor's degree in IT, Computer Science, or related field.
• Understanding of project management methodologies: Agile, Scrum, or Waterfall.
• Solid knowledge of project management & service delivery.
• Proven ability to influence and engage stakeholders at all levels.
• Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.

Responsabilidades

• Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects, in alignment with Stakeholder requirements.
• Manage internal team to guarantee high-quality application delivery, support and adherence to corporate standards.
• Manage budgets & timeline, coordinate cross-functional teams, and drive user adoption across the organization at product delivery.
• Proactively identify project risks and issues, developing mitigation plans and escalations where necessary.
• Support the transition of development and support activities from contractors / vendors to internal teams.
• Contribute to the long-term stability, performance, and scalability of the applications under your responsibility.
• Monitor, report and address key KPIs related to application support and development.

Conocimientos

Project management

Stakeholder engagement

SDLC knowledge

Agile / Scrum

Communication skills

Budget & timeline management

Risk management

Educación

Bachelor's degree in IT, Computer Science, or related field

Herramientas

Microsoft Dynamics 365

ServiceNow

Azure DevOps

ITIL4

Descripción del empleo

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – "when you need to be sure" – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Job Description

We are seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team.

The role combines project management responsibilities, with a strong focus on coordinating internal teams and supporting the development of key projects and transition to an in-house support model, while ensuring alignment with SGS's technical and operational standards.

Key Responsibilities

• Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects, in alignment with Stakeholder requirements.
• Manage internal team to guarantee high-quality application delivery, support and adherence to corporate standards.
• Manage budgets & timeline, coordinate cross-functional teams, and drive user adoption across the organization at product delivery.
• Proactively identify project risks and issues, developing mitigation plans and escalations where necessary.
• Support the transition of development and support activities from contractors / vendors to internal teams.
• Contribute to the long-term stability, performance, and scalability of the applications under your responsibility.
• Monitor, report and address key KPIs related to application support and development.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• Understanding of project management methodologies: Agile, Scrum, or Waterfall methodologies
• Solid knowledge of project management & service delivery
• Excellent communication skills
• Proven ability to influence and engage stakeholders at all levels
• Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.
• Proven experience leading cross-functional technical teams, including Engineering, QA, Architecture, DevOps, Infrastructure, and Application Support.
• Ability to engage with engineering teams, manage technical dependencies, and translate risks into business impact.

Nice to Have

• Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.
• Previous hands-on experience in software engineering, application development, infrastructure engineering, or a related technical field.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Familiarity with Agile delivery methodologies and DevOps practices.
• PMP (Project Management professional) certification.
• Technical background in application development and/or infrastructure.
• Experience with ServiceNow and Azure DevOps
• ITIL4 Certification

Additional Information

Why SGS?

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.