Senior Workplace Engineer

Alter Domus; Madrid; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ACCA accreditation support

Study leave

Mentoring and career progression

Employee Share Plan

Birthday day off

Offices social activities

Descripción de la vacante

Alter Domus is seeking a skilled Microsoft 365 Specialist (Senior Workplace Engineer) to join our Global IT Operations team. You will manage the Microsoft 365 environment (Exchange Online, Intune, SharePoint, Defender, Entra ID, Teams), implement security controls, and collaborate with cross-functional groups to optimize licensing and workflow integration.

The role emphasizes hybrid configurations, proactive monitoring, and user-focused support, with opportunities for ongoing learning through

Formación

• Minimum of 6 years of relevant IT experience.
• Exceptional oral and written communication skills.
• Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment.
• Strong work ethic, responsiveness, and a commitment to customer service excellence.
• Excellent team player with strong interpersonal skills.

Responsabilidades

• Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra ID and Teams.
• Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows, enhancing overall operational efficiency.
• Oversee the procurement, allocation, and management of Microsoft 365 licenses.
• Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem.
• Monitor system performance and security incidents, generating reports and insights.
• Deliver technical support and training to Level 1 and Level 2 teams.
• Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements.
• Develop and maintain comprehensive documentation for end user operations.

Conocimientos

Communication skills

Teamwork

Customer service

Problem-solving

Educación

Bachelor's degree in IT

Herramientas

Microsoft 365

Exchange Online

Intune

SharePoint

Defender

Entra ID

Teams

PowerShell

Graph API

Active Directory

Descripción del empleo

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Alter Domus is seeking a skilled and proactive Microsoft 365 Specialist (Senior Workplace Engineer) to join our Global IT Operations team. This role is essential in ensuring the effective deployment, management, and security of our Microsoft 365 environment. You will also engage with key stakeholders and leverage your technical expertise to enhance end user experience. This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure seamless operations and support for our global user base. The ideal candidate will possess a deep understanding of Microsoft ecosystem, particularly Microsoft 365 services, and will be responsible for implementing best practices to safeguard our data and enhance productivity across the organization.

Key Responsibilities:

Microsoft 365 Administration

• Manage and support the Microsoft 365 environment, including Exchange Online, Intune, SharePoint, Defender, Entra ID and Teams.

Collaboration and Integration

• Collaborate with cross-functional teams to integrate Microsoft 365 solutions with existing systems and workflows, enhancing overall operational efficiency.

License Management

• Oversee the procurement, allocation, and management of Microsoft 365 licenses, ensuring compliance with licensing agreements and optimizing license usage across the organization.

Security Management

• Implement and maintain security protocols and best practices (CIS) to protect sensitive data within the Microsoft ecosystem, including user access controls, data loss prevention, and threat protection measures.

Monitoring and Reporting

• Monitor system performance and security incidents, generating reports and insights to inform decision-making and improve service delivery.

Support and Training

• Deliver technical support and training to the Level 1 and Level 2 teams.

Continuous Improvement

• Stay updated on the latest Microsoft 365 features and security trends, recommending enhancements and upgrades to improve functionality and security posture.

Documentation

• Develop and maintain comprehensive documentation that supports end user operations, including guides for troubleshooting common issues, step-by-step instructions and best practices.

Technical Competencies

• Advanced expertise in mail flow, hybrid configurations, transport rules, connectors, and accepted domains. Strong troubleshooting: message trace, header analysis.
• Strong knowledge in Conditional Access, Identity Protection, MFA, Single Sign-On.
• Intune Management: Device compliance, Windows Autopatch & Autopilot, Security baselines, configuration profiles, update rings, and app deployment.
• Defender XDR ecosystem: Defender for Endpoint, Identity, Office, Cloud Apps.
• PowerShell, Graph API queries, automation scripts, bulk provisioning.
• Proficient in managing Active Directory, Group Policy
• Proven experience in End User Experience Support, with a focus on delivering high-quality service and support.
• Knowledge of the Apple ecosystem (JAMF) would be considered an advantage.

Your Profile

• Minimum of 6 years of relevant experience in the IT industry.
• Exceptional oral and written communication skills.
• Detail-oriented and organized, with a proven ability to meet deadlines in a fast-paced environment.
• Strong work ethic, responsiveness, and a commitment to customer service excellence.
• Excellent team player with strong interpersonal skills.
• Self-motivated and capable of thriving in a project-based environment.

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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