Senior Support Coordinator - Mental Health Services

Placements24; O Mente; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Mentorship of junior staff

Community health impact

Job summary

Placements24 is seeking a highly experienced Senior Support Coordinator to oversee and deliver mental health services in Queenstown, Eastern Cape. This leadership role manages a caseload of individuals with complex needs and coordinates care with a multidisciplinary team.

The successful candidate will mentor junior staff, develop personalized support plans, and advocate for clients within the healthcare and social services system, ensuring high standards of care and collaborative community

Qualifications

• Master's degree in Psychology, Social Work, Counselling, or a related field.
• Registered with the relevant professional body (e.g., HPCSA, SACSSP).
• Minimum of 5 years' experience in mental health support, case management, or counseling.
• Experience in a senior or leadership role within mental health services.
• Knowledge of mental health conditions, treatments, and support frameworks.
• Strong communication, interpersonal, and leadership abilities.

Responsibilities

• Manage a caseload of individuals with diverse and complex mental health conditions.
• Develop, implement, and review individualized mental health support plans.
• Coordinate care services, ensuring seamless transitions and access to resources.
• Provide counseling and therapeutic interventions as appropriate.
• Liaise with psychiatrists, psychologists, general practitioners, and other health professionals.
• Offer support and guidance to clients' families and caregivers.
• Mentor and supervise junior support workers and case managers.
• Ensure accurate and timely documentation of client progress and services provided.
• Advocate for clients' needs and rights within the healthcare and social services system.
• Participate in team meetings, case conferences, and professional development activities.

Education

Master's degree in Psychology, Social Work, Counselling, or related field

Job description

About the Role

Our client is seeking a highly experienced Senior Support Coordinator to oversee and deliver mental health services in Queenstown, Eastern Cape . This leadership role is crucial in managing a caseload of individuals with complex mental health needs, developing personalized support plans, and coordinating care with a multidisciplinary team. You will provide guidance and mentorship to junior staff, ensuring the highest standards of care are met. The position requires a deep understanding of mental health conditions, therapeutic interventions, and the local support systems available in Queenstown . The ideal candidate will be passionate about improving mental well-being, possess excellent leadership qualities, and have a proven track record in case management and client advocacy within the mental health sector. This role involves significant client interaction and collaboration with healthcare professionals, community organizations, and families to ensure comprehensive and effective support.

Key Responsibilities

• Manage a caseload of individuals with diverse and complex mental health conditions.
• Develop, implement, and review individualized mental health support plans.
• Coordinate care services, ensuring seamless transitions and access to resources.
• Provide counseling and therapeutic interventions as appropriate.
• Liaise with psychiatrists, psychologists, general practitioners, and other health professionals.
• Offer support and guidance to clients' families and caregivers.
• Mentor and supervise junior support workers and case managers.
• Ensure accurate and timely documentation of client progress and services provided.
• Advocate for clients' needs and rights within the healthcare and social services system.
• Participate in team meetings, case conferences, and professional development activities.

Requirements

• Master's degree in Psychology, Social Work, Counselling, or a related mental health field.
• Registered with the relevant professional body (e.g., HPCSA, SACSSP).
• Minimum of 5 years of experience in mental health support, case management, or counseling.
• Proven experience in a senior or leadership role within mental health services.
• In-depth knowledge of various mental health conditions, treatment modalities, and support frameworks.
• Strong assessment, intervention, and crisis management skills.
• Excellent communication, interpersonal, and leadership abilities.
• Ability to work effectively within a multidisciplinary team and manage complex cases in Queenstown .
• Proficiency in mental health record-keeping systems.
• Valid driver's license and willingness to travel locally is essential.

Benefits

• Our client offers a competitive salary commensurate with experience and a comprehensive benefits package.
• You will have the opportunity to lead and mentor a team, making a significant impact on mental health services in Queenstown .
• Opportunities for ongoing professional development, including specialized training and conference attendance, are provided.
• The organization fosters a collaborative and supportive work culture.
• This role offers job satisfaction through meaningful work and the chance to contribute to community well-being in the Eastern Cape .