Senior Service Superintendent – Luxury Homes & Client Lead

Dowbuilt; San Juan; On-site; EUR 82,000 - 99,000; Full time

Benefits offered by this job

Competitive pay

Full benefits (medical, dental, vision

401(k) with employer match

Paid holidays

Paid time off

Mentorship and career development

Job summary

Dowbuilt seeks a Service Superintendent to plan, manage, and execute projects in occupied high-end residences. You will collaborate with clients, designers, architects, subcontractors, and staff to define scope and maintain exceptional service.

Key duties include maintaining client relationships, planning site meetings, coordinating scopes of work, supervising subcontractors, ensuring safety, and assisting with estimates and invoicing. Strong communication and US work authorization are required.

Qualifications

• At least 7 years of residential construction experience – high-end preferred.
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security

Responsibilities

• Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
• Preparing for and planning site meetings with clients as necessary
• Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
• Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assisting clients and subs in developing scopes of work
• Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
• Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
• Performing, managing, and being responsible for all work being done to the highest standard of workmanship
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
• Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
• Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
• Preparing daily Field Reports with hours, providing a recap of the service work that was performed
• Identifying and communicating potential leads and opportunities to Service Director
• Establishing and cultivating professional and personal contacts in the building industry
• Cleaning and maintaining company service vehicle

Skills

Communication skills

Team collaboration

Problem solving

Attention to detail

Discretion/confidentiality

Professional demeanor

US work authorization

Education

OSHA 10 certification

CPR/First Aid certification

Tools

Microsoft Office Suite

Smartsheet

Insightly

ShareFile

Slack

Bluebeam/Adobe Acrobat

Job description

Dowbuilt seeks a Service Superintendent to plan, manage, and execute projects in occupied high-end residences. You will collaborate with clients, designers, architects, subcontractors, and staff to define scope and maintain exceptional service.

Key duties include maintaining client relationships, planning site meetings, coordinating scopes of work, supervising subcontractors, ensuring safety, and assisting with estimates and invoicing. Strong communication and US work authorization are required.