Senior Network Support Engineer | ThousandEyes

Cisco Systems, Inc; Castilla-La Mancha; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Cisco ThousandEyes is seeking a Senior Network Solutions engineer to help drive the stability and performance of our global network infrastructure for enterprise customers. You will identify and resolve complex connectivity challenges, orchestrate end-to-end lifecycle of network support initiatives, and contribute to robust troubleshooting documentation and diagnostics.

The ideal candidate has a strong background in network protocols, SaaS products, Linux administration, and

Formación

• Bachelor's or higher with 7+ years related experience, or MS 4+ years or PhD 1+ years.
• Strong knowledge of HTTP, DNS, TCP/IP, and BGP protocols.
• Experience with cloud-based SaaS products in production.
• Linux system administration and log analysis.
• Automation and virtualization tech, e.g., containers and VMware.

Responsabilidades

• Drive stability and performance of our global network infrastructure.
• Identify and resolve complex connectivity challenges for enterprise customers.
• Develop robust troubleshooting documentation and advanced diagnostic tools.
• Meet aggressive SLAs and reduce mean-time-to-resolution.

Conocimientos

HTTP

DNS

TCP/IP

BGP

Linux admin

Containers

VMware

Cloud SaaS

Educación

Bachelor's degree

Master's degree

PhD

Herramientas

AWS

Descripción del empleo

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows.

Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

Minimum Qualifications

• Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience.
• Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience managing cloud-based SaaS software products in a production environment.
• Experience administering Linux systems, including reading system logs and checking network connectivity
• Experience with automation and virtualization technologies (e.g., containers, VMware).

Preferred Qualifications

• Cisco CCNA or DevNet, or Cloud (AWS) certification.
• Experience leading cross-functional initiatives and foster a collaborative, customer-first work environment.
• Experience strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
• Experience in documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meetings rigorous project deadlines, and demonstrating the technical agiligyt to master new tools and systems.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.