Senior Incident Coordinator (Hybrid option)

Swiss Re; Madrid; Híbrido; EUR 62.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based variable compensation

Global and location-specific benefits

Descripción de la vacante

A leading global reinsurance firm is seeking a Senior Incident Coordinator to enhance its cyber defense strategy in Madrid. This role requires expertise in incident management and cybersecurity, where you'll coordinate response activities, facilitate simulations, and manage documentation. The ideal candidate has a degree related to IT or cybersecurity and skilled in organization and communication. This position embraces a hybrid work model requiring in-office presence at least three days a week, with a base salary range of EUR 62,000 to EUR 94,000 annually.

Formación

• Experience in incident management, business continuity, or security operations.
• Demonstrated experience planning and facilitating tabletop exercises.
• Strong communication skills in English.

Responsabilidades

• Design, organize, and facilitate tabletop exercises for incident response.
• Support incident response by coordinating resources and communication.
• Compile detailed post-incident reports and documentation.

Conocimientos

Incident management

Cybersecurity

Documentation

Communication

Organizational skills

Educación

Bachelor's degree in Business Administration, IT, Cybersecurity or equivalent

Descripción del empleo

Join a team of cybersecurity professionals and help Swiss Re to fulfil its mission in making the world more resilient. As the Senior Incident Coordinator, you'll play a crucial role in our cyber defense strategy, coordinating response activities, facilitating preparedness exercises, and driving improvement through thorough post‑incident analysis and documentation. You'll work in a hybrid setup, balancing work from home and the office premises.

About the Team

The Cyber Incident Management team serves as the front‑line defense against cybersecurity threats across Swiss Re. We provide critical incident leadership and coordination, overseeing the triage, investigation, and containment of security events to minimize business impact. Our team excels in stakeholder communication and management during incidents, conducts post‑incident reviews to drive continuous improvement, and develops preparedness and resilience strategies. We also establish and monitor KPIs and metrics to enhance our security posture and response capabilities.

Your Role

• Exercise Planning & Facilitation: Design, organize, and facilitate regular tabletop exercises and simulations to test and enhance the organization's incident response capabilities.
• Response Coordination: Support incident response efforts by coordinating resources, scheduling meetings, and ensuring proper communication channels are maintained.
• Documentation Management: Create and maintain comprehensive incident response documentation, playbooks, and procedures.
• Post‑Incident Reporting: Compile detailed incident reports capturing timeline, actions taken, and impact assessments.
• Metrics & Analysis: Collect, analyse, and report on key incident metrics to identify trends and improvement opportunities.
• Lessons Learned: Facilitate post‑incident review sessions and document findings to enhance future response efforts.
• Stakeholder Communication: Coordinate communications between technical teams and business stakeholders during and after incidents.
• Training Coordination: Organize and track participation in incident response training programs.
• Process Improvement: Identify and implement refinements to incident management processes based on lessons learned.
• Tool Administration: Support the maintenance and optimisation of incident management platforms and documentation repositories.

Your Qualifications

• Bachelor's degree in Business Administration, Information Technology, Cybersecurity, or equivalent practical experience.
• Experience in incident management, business continuity, or security operations.
• Demonstrated experience planning and facilitating tabletop exercises or simulations.
• Strong documentation skills with experience creating reports, playbooks, or procedural documentation.
• Excellent organisational and coordination abilities with attention to detail.
• Strong communication skills in English.

Nice‑to‑Have

• Knowledge of cybersecurity frameworks (NIST, ISO 27001, MITRE ATT&CK).
• Experience with incident management or ticketing systems.
• Background in metrics collection, analysis, and reporting.
• Project or programme management experience or certifications.
• Facilitation or training certification/experience.
• Experience in process improvement methodologies.
• Knowledge of security operations and incident response procedures.

Role

For Spain, the base salary range for this position is between EUR 62,000 and EUR 94,000 (for a full‑time role). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role,
• the applicant's own profile including education, qualifications, specialisation, skills and experience.

In addition to your base salary, Swiss Re offers an attractive performance‑based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location‑specific benefits.

Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

Working Model

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Equal Opportunity

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone can bring their authentic selves to work and their passion for sustainability.

Reference Code

137235