Senior Fiber Optics Support Engineer – Hybrid

Placements24

León

Hybrid

EUR 45,000 - 60,000

Full time

12 days ago

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Benefits offered by this job

Health insurance

Life insurance

Savings plan

Paid time off

Job summary

Placements24 is seeking an Advanced Technical Support Engineer specializing in fiber optics to join the León team. You will provide high-level technical assistance for GPON, EPON, and DWDM networks, guiding field technicians and internal teams through complex issues.

You will diagnose problems, analyze performance data, and develop documentation while collaborating with engineering to ensure reliable service.

Qualifications

Requires Associate's or Bachelor's degree in Telecommunications, Electronics, or related field.
Minimum 4 years of experience in technical support for fiber optic networks.
Strong understanding of optical transmission principles and components (OLT, ONT, cables, connectors).
Experience with fiber optic testing equipment (OTDR, power meters, light sources).
Proficiency in diagnosing signal loss, power level, and fiber integrity issues.

Responsibilities

Provide advanced technical support for fiber optic networks including GPON, EPON, and DWDM.
Troubleshoot and diagnose complex network issues and identify root causes.
Analyze network performance data and recommend optimizations.
Develop and update technical documentation such as troubleshooting guides.
Train and mentor junior technical support staff and field technicians.
Escalate unresolved issues to engineering or vendor support with details.
Monitor network health using specialized tools and metrics.
Collaborate with NOC and engineering teams to ensure service reliability.
Respond to critical incidents and restore services rapidly.
Maintain accurate records of support interactions in the ticketing system.