Senior Customer Reliability Engineer

Sysdig, Inc.; España; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Extra days off

Mental health support via ModernHealth

Great compensation package

Job summary

Sysdig, Inc. is seeking a senior technical support professional to join the Customer Reliability function, delivering expert troubleshooting and guidance for enterprise customers.

You will collaborate with the development engineering team to track escalations, bugs and feature requests, and lead internal training and knowledge-base initiatives. The role requires mastery of Kubernetes and Linux, scripting skills (Bash/Python), and strong experience with AWS/Azure/GCP.

Qualifications

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level Kubernetes and Linux experience.
• Working knowledge of scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services (AWS, Azure, GCP).
• Experience writing and communicating in English and French.

Responsibilities

• Provide senior-level technical knowledge on customer issues.
• Coordinate with development engineering on escalations, bugs and feature requests.
• Develop troubleshooting sessions, trainings and guides for CRE team members.
• Maintain and update internal knowledge base articles.
• Triage and document bugs and enhancement requests from the field.
• Collaborate with Escalation Management on high-touch accounts.
• Participate in on-call rotation.

Skills

Senior-level support

Cloud security

Kubernetes

Linux

Scripting (Bash/Python)

Public cloud (AWS/Azure/GCP)

English & French communication

Tools

Kubernetes

Linux

Bash

Python

AWS

Azure

GCP

Systems Management

Job description

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a 'Best Places to Work' by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from 'Best Benefits' to a 'Best Company for Happiness'.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do:

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch
• Participate in on-call rotation

What you will bring with you:

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level kubernetes and Linux experience.
• Working knowledge of one or more scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services e.g. AWS, Azure, GCP
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What we look for:

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When you join Sysdig, you can expect:

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.