Senior Customer Reliability Engineer

Sysdig; España; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extra days off

Mental health support

Great compensation package

Descripción de la vacante

Sysdig is seeking a senior technical support specialist to join the Customer Reliability team in Spain. You will provide expert guidance on complex customer issues, coordinate with engineering on escalations, and help improve our knowledge base and tools for cloud-native security.

The role requires deep Kubernetes/Linux expertise, scripting ability, and experience with AWS, Azure or GCP. You’ll balance multiple priorities and contribute to on-call rotations in a diverse, inclusive environment.

Formación

• 5+ years of enterprise technical support/escalation experience.
• Master level Kubernetes and Linux experience.
• Scripting with Bash/Shell and/or Python.
• Working knowledge of public cloud services: AWS, Azure, GCP.
• Nice to have: Oracle Cloud or IBM Cloud.

Responsabilidades

• Report to the Manager of Customer Reliability; provide senior level technical knowledge on customer issues.
• Collaborate with development engineering to track escalations, bugs and feature requests.
• Develop troubleshooting sessions, trainings and guides for CRE team members.
• Maintain the internal knowledge base and documentation.
• Document bugs and enhancements from field observations and reproduction.
• Collaborate with the Escalation Management team on high-touch accounts.
• Participate in on-call rotation.

Conocimientos

Kubernetes

Linux

Bash/Shell

Python

AWS

Azure

GCP

Oracle Cloud

IBM Cloud

Multi-tasking

English and French communication

Herramientas

PaaS tools

Kafka

Elasticsearch

Cassandra

PostgreSQL

Descripción del empleo

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What You Will Do

• You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
• Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
• Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
• Develop, review and maintain the internal collection of knowledge base articles.
• Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
• Work with our Escalation Management team on hot accounts which are high touch
• Participate in on-call rotation

What You Will Bring With You

• 5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
• Master level kubernetes and Linux experience.
• Working knowledge of one or more scripting languages (Bash/Shell/Python).
• Working knowledge of public providers and their services e.g. AWS, Azure, GCP
• Nice to have: knowledge of Oracle and IBM Cloud.
• Experience balancing multiple challenges simultaneously.

What We Look For

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
• Experience using or integrating with Systems Management technologies.
• Hands-on experience with PaaS tools or other cloud management software.
• Experience in application integration.
• Experience writing and communicating in English and French.

When You Join Sysdig, You Can Expect

• Extra days off to prioritize your well-being
• Mental health support for you and your family through the Modern Health app
• Great compensation package

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

Sysdig may use responsible AI tools in connection with its recruitment and hiring efforts. These tools may be used to help Sysdig identify and shortlist talent for current and future job postings. You can opt-out of this practice at any time by [e-mail] . To learn more about how this works and your rights, please see the Sysdig Global Applicant and Employee Privacy Notice: https://cdn.prod.website-files.com/681a1c8e5b6ebfc0f8529533/683d7a57fc05b32bae08c0f9_sysdig-global-employee-privacy-notice.pdf