Senior Cloud Operations Engineer

Sage; Barcelona; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

Flexible benefits

Work from over 40 countries for up to

Annual leave 23 days

Stock purchase plan

Job summary

Sage in Barcelona seeks a Senior Cloud Operations Engineer to bridge Development and Operations through automation, CI/CD and reliable cloud services. You will lead on-call incidents, drive root-cause analysis, and shape operational decisions for our product portfolio.

You will design scalable cloud architectures, implement IaC, monitor performance, and collaborate with product teams to ensure availability, security, and exceptional customer experience.

Qualifications

• Excellent communicator with ability to explain complex tech to non-technical stakeholders.
• Experience in DevOps/SRE environments and CI/CD workflows.
• Proficiency with Windows, Linux and macOS operating systems.
• Cloud experience with AWS and/or Azure and containerized services.
• Strong scripting abilities for automation (PowerShell, Bash, Python).
• Ability to lead cross-functional teams and manage stakeholder expectations.
• Experience building and maintaining IaC and CI/CD pipelines.
• Familiarity with SDLC disciplines and Agile methodologies.

Responsibilities

• Take ownership of products to remain available, secure and performant.
• Design and implement scalable cloud services and automation.
• Lead 24x7 on-call incidents and drive root-cause analysis.
• Coordinate with product delivery teams to align designs and standards.
• Drive CI/CD best practices and DevOps culture across the org.
• Define metrics and monitoring to inform improvement plans.
• Communicate planned changes and incidents to stakeholders.

Skills

Communication

Self-motivation

OS Diversity

Analytical skills

Scripting

Cross-functional

DevOps

IaC & CI/CD

Cloud (AWS/Azure)

Leadership

Automation

SDLC

Agile

English proficiency

Job description

Descripción

The Cloud Operations DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.

The Senior Cloud Operations Engineer has deep understanding and experience of working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service. Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis. Ability to quickly analyse, assess and contribute to technical decisions is key to the senior role.

This is a hybrid role requiring 3 days per week in our Barcelona office.

Responsabilidades principales

• Take personal accountability for their products so that they remain available, secure and performant
• Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact Sage’s goals
• Full understanding of operational risk and accountability for delivering an excellent service to our customers
• Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions
• Drive best practices in CI/CD and product delivery pipeline
• The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization
• Participate and run global initiatives
• Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements
• Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers
• Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer
• Closely co-ordinate with product delivery teams to ensure that designs, standards, and quality can be implemented improving the customer experience
• Take the lead during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications
• Communicate with key stakeholders on planned changes, incidents, and service improvement plans, influencing decisions on Product roadmaps
• Improve the out of hours customer experience by participating in our 24x7 on-call Rota
• Consistently reviewing and improving services, building individual and team backlogs with actions aligned to goals and OKRs. Working with the team to delegate and prioritise this work accordingly.

Skills, know-how and experience:

• Excellent communicator – able to articulate complex technical issues in simple terms when communicating with non-technical audience or Sage business stakeholders
• Proven initiative as self starter, building team backlogs with good understanding of Sage Strategy and how that relates back to team priorities
• Operating Systems: Windows, Linux &/or MacOS.
• Strong analytical, debugging, and problem-solving skills.
• Scripting knowledge for task automation (PowerShell, Bash, Ruby, Python).
• Experience dealing with multiple teams in different functions/segments, multitasking & prioritisation skills.
• Exposure to Devops/SRE activities like – software/system engineering and toil reduction
• Experience building and maintaining Infrastructure as Code and CI/CD processes
• Experience with applications deployed in either AWS or Azure that are using distributed computing, containers, and serverless technologies.
• Technical leadership ability, influencing and interpersonal skills
• Proven ability in task automation, increasing efficiencies, costs savings and service reliability improvements
• Proven experience working with SDLC functional disciplines: QA, Development, design, etc.
• Previous experience working with Agile methodologies
• Proficiency in English language, verbal and written, with ability to build relationships and influence at all levels of the organisation including senior stakeholder management

Preferred:

• Extensive experience working in a Sysadmin, DevOps, SRE, IT Operations, Developer, or QA/Application Engineer or Similar Role, in a customer facing, complex technical environment
• Extensive Cloud Experience (AWS, Azure, Google Cloud etc.)

Technical / professional qualifications:

• It is preferable, but not essential, that the post holder be educated to degree level in a relevant subject OR has deep knowledge in area of expertise and/or Associate, and/or Professional level certifications in Cloud Technologies

At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:

• Medical and dental insurance: Fully funded medical and dental insurance.
• Flexible benefits: Exchange part of your salary and make tax savings on meal and transport vouchers, childcare, and training.
• Well-being: Free access to the Calm app (for up to 5 users), 24/7 counselling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.
• Flexible working: flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.
• Annual leave: 23 working days of vacation, 5 paid days per year for volunteering.
• Extended leave: 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.
• Financial support: Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a €300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.
• Learning and development: Free premium subscription to external learning platforms

Health and Safety Responsibilities:

• Fostering the safety culture, by leading with your own example.
• Following established safety procedures and reporting potential hazards promptly helps maintain a secure and efficient workplace.
• Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.