Senior Backend Engineer - Help Experience

Vinted; Alió; Híbrido; EUR 56.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Share options programme

25 working days of holiday

Tools & tech access for work

Home office budget up to €540 for home

Private health insurance

Confidential Employee Assistance Plan

Frequent team-building events

Personal monthly budget for shopping

Workation up to 90 days/year

Dog-friendly office

Vilnius office gym & in-house meals

Kaunas office lunch allowance

Descripción de la vacante

Vinted is seeking a Senior Backend Engineer, Help Experience, to design, build, and improve backend systems supporting support agents. You will enhance Vinted’s internal ticketing tools, streamline workflows, and back automation that speeds resolution.

The role collaborates with engineers across the product and operates across a hybrid setup. You will work with technologies like Ruby on Rails, Vitess, Redis, Kafka, Vespa, Grafana, Datadog, Kibana, and OpenTelemetry, contributing to reliable,

Formación

• Strong software engineering fundamentals in backend systems.
• Experience designing and maintaining production-grade software.
• Willingness to learn Ruby on Rails (Rails experience a plus).
• Ability to drive improvements and work in cross-functional teams.
• Clear written and spoken English.

Responsabilidades

• Design and build backend features to help support agents resolve member issues quickly.
• Improve and rearchitect the internal ticketing platform.
• Build scalable, reliable systems for high volumes of messages and tickets.
• Contribute to automation and AI-powered solutions for routing and resolution.
• Own features end-to-end from discovery to deployment and follow-up.
• Collaborate with engineers through pairing, design reviews, and code reviews.

Descripción del empleo

Brief info about Vinted

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second‑hand fashion and a go‑to destination for all kinds of pre‑loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick‑up and drop‑off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high‑value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.

Information about the position

As Senior Backend Engineer, Help Experience, you will design, build, and improve backend systems that help Vinted support agents resolve member issues quickly and accurately.

You will join the Help Experience team, which builds the internal tools used by support agents. In this role, you will help improve Vinted’s ticketing platform, streamline workflows, and support automation that makes problem resolution faster and more reliable.

You will work closely with engineers and cross-functional partners, taking ownership of solutions from design to deployment and monitoring.

In this position, you’ll

• Work in a cross-functional team to design and build backend features that help agents provide support quickly and effectively.
• Improve and rearchitect key parts of Vinted’s internal ticketing platform.
• Build scalable and reliable systems that support high volumes of messages and support tickets every day.
• Contribute to automation and AI-powered solutions that reduce repetitive work and improve ticket routing and resolution.
• Take ownership of features end to end: problem discovery, solution design, implementation, deployment, and follow-up.
• Collaborate closely with other engineers through pairing, design discussions, and code reviews.
• Work with technologies such as Ruby on Rails, Vitess, Redis, Kafka, Vespa, Grafana, Datadog, Kibana, and OpenTelemetry.
• Make improvements that positively impact member satisfaction, resolution quality, and problem-handling time.

About you

• You have strong software engineering fundamentals and proven experience building backend systems in high-level programming languages.
• You have solid experience designing, building, and maintaining production software.
• You are willing to learn Ruby on Rails; prior experience with Ruby on Rails is a plus.
• You take initiative and are comfortable driving improvements even when the path is not fully defined.
• You collaborate well with others and enjoy sharing knowledge.
• You care about building reliable, maintainable, and scalable systems.
• You communicate clearly in spoken and written English.

Work perks

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The gross monthly salary range for this position is: €4.975 — €6.725 EUR