Senior Account Executive - Western Europe (Italy)

Nice; Valladolid; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health and dental insurance

Paid time off

Job summary

Nice, based in Valladolid, Spain, seeks a highly skilled Key Account Manager Estratégico to manage and grow a portfolio of high-value clients for our SaaS Solutions. This hybrid role combines remote work with essential in-person collaboration across Spain.

You will lead account plans, upsell opportunities, conduct business reviews, coordinate with sales, support and product teams, monitor client health, and drive revenue growth while traveling occasionally for client meetings.

Qualifications

• 4+ years in account management or client-facing roles in tech
• Proven track record growing key accounts
• Excellent communication, interpersonal, and negotiation skills
• Strong analytical and problem-solving abilities to deliver client value
• Experience translating complex business needs into solutions

Responsibilities

• Develop and execute account management plans to foster loyalty and growth.
• Serve as primary contact for assigned key accounts and align with their objectives.
• Identify opportunities for upselling and cross-selling of products and services.
• Conduct regular business reviews to assess satisfaction and demonstrate value.
• Collaborate with sales, support, and product teams to ensure seamless client experience.
• Monitor client health and address risks or churn indicators.
• Gather feedback to inform product and service enhancements.
• Negotiate renewals and expansions to secure favorable terms.
• Achieve and exceed revenue targets for the account portfolio.

Skills

Key account management

Client relationship management

Communication skills

Negotiation skills

Analytical thinking

CRM efficiency

Education

Bachelor’s degree in Business/Marketing

Tools

HubSpot

Salesforce

Job description

Our client, a leading innovator in the SaaS industry, is actively seeking a highly skilled and motivated Key Account Manager Estratégico to manage and grow their portfolio of high-value clients. This hybrid role offers the flexibility of remote work combined with essential in-person collaboration opportunities, fostering a balanced and productive work environment. You will be instrumental in building and maintaining strong, long-term relationships with our most important customers, ensuring their success and maximizing their value from our solutions. The ideal candidate possesses exceptional strategic thinking, excellent communication skills, and a deep understanding of client needs within the technology sector. This position is crucial for driving customer retention and expansion, directly impacting our company's growth and market leadership. We pride ourselves on a culture of collaboration, innovation, and customer-centricity. Based in Valladolid, you will be part of a dedicated team focused on delivering exceptional service and driving mutual success with our clients across Spain.

Key Responsibilities

• Develop and execute comprehensive account management plans to foster client loyalty and growth.
• Serve as the primary point of contact for assigned key accounts, understanding their business objectives and challenges.
• Proactively identify opportunities for upselling and cross-selling of our products and services.
• Conduct regular business reviews with clients to assess satisfaction, demonstrate value, and identify areas for improvement.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience and issue resolution.
• Monitor client health and proactively address any potential risks or churn indicators.
• Gather client feedback and insights to inform product development and service enhancements.
• Negotiate contract renewals and expansions, ensuring favorable terms for both parties.
• Achieve and exceed revenue targets for your assigned account portfolio.

Requirements

• Minimum of 4 years of experience in account management, client relationship management, or a similar client-facing role, preferably within the tech industry.
• Proven track record of successfully managing and growing key accounts.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical and problem-solving abilities, with a focus on delivering client value.
• Demonstrated ability to understand complex business needs and translate them into effective solutions.
• Experience with CRM systems (e.g., HubSpot, Salesforce) and account management best practices.
• Ability to work independently and collaboratively in a hybrid work model.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Ability to travel occasionally for client meetings as required.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and dental insurance.
• Paid time off and public holidays.
• Opportunities for professional development and training in sales and account management.
• A dynamic and supportive work environment with a focus on work-life balance.
• Access to cutting-edge technology and tools.
• Potential for career progression within a rapidly expanding company.