Salesforce Consultant

Omega CRM, A Merkle Company; Madrid; Remote; EUR 48,000 - 64,000; Full time

Benefits offered by this job

Permanent contract

Flexible schedule

Certifications plan

Home office

Public transport ticket

Health insurance

Omega in action

Professional development

Job summary

Omega CRM, a Merkle Company, is seeking a Salesforce Consultant to join our Madrid team. You will analyze requirements, design and implement solutions, and work with stakeholders to deliver projects on time and to high quality.

Ideal candidates have 2+ years in Salesforce administration, configuration and consulting, strong English, and experience with Sales Cloud, Service Cloud and Experience Cloud within Agile environments.

Qualifications

• 2+ years of hands-on experience in Salesforce administration, configuration, and consulting.
• Experience translating business requirements into technical/functional solutions.
• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community).
• Familiar with Agile methodologies and working in cross-functional teams.
• Fluent oral and written English communication.

Responsibilities

• Requirements analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Coordinate with the Omega team and clients to meet project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers as needed.
• Validate solutions against functional requirements.
• Comply with Omega's software quality standards.
• Produce functional documentation for completed projects.
• Share knowledge within Omega's community of practice.

Skills

Salesforce Admin

Client-facing

Cloud Knowledge

Agile

English Fluency

Tools

Salesforce Clouds

Job description

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• +2 years of proven hands-on experience working in Salesforce administration, configuration, and consulting roles.
• Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
• Core Cloud Knowledge: Solid, proven experience working with different Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud (Community).
• Methodology: Strong experience working under Agile methodology frameworks.
• Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

• Experience in Business or Process consulting is a plus.
• Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.