Sales Support Specialist - Customer Support

Abb; Barcelona; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage

Lunch Allowance/Cantine

Home Office Flexibility

Company Mobile Phone

Employee Parking

Benefits Platform

Employee Share Acquisition Plan

Learning & Training

Career Development

Flexible Work Practices

Wellbeing Program

Job summary

ABB is seeking a proactive Sales & Service Support professional to manage service orders end-to-end, coordinate cross-functional processes, and monitor profitability and invoicing. The role requires SAP, Excel, and PowerBI proficiency, plus Spanish and English communication skills.

You will collaborate with Operations, Project Managers, Sales teams and customers to ensure accurate data, timely billing, and issue escalation as needed, while contributing to process improvements and efficiency

Qualifications

• An agile and proactive approach, with a demonstrated ability to take ownership and commitment of orders and service process.
• 3 years of experience working as internal Sales & Service Support.
• Good capacity to adapt to constant changes, different tasks and responsibilities.
• Knowledge of SAP, Service module
• Knowledge of Excel and PowerBI.
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A native Spanish knowledge and medium English level.

Responsibilities

• Participate in all service order process, supporting the customer in each step, creating service, sales and purchase orders, ensuring data accuracy and completeness throughout the service lifecycle.
• Coordinate Sales Support activities required to support service operations, acting as the primary interface between Operations, Project Managers, Sales teams, and customers regarding administrative service matters.
• Perform service invoicing activities, monitor project and service order profitability, track revenue, costs, margins and backlog.
• Identify and analyze cost deviations and profitability risks, support monthly closing activities and financial reviews, follow up on outstanding customer receivables and overdue invoices.
• Participate in all Sales & Service Support team process, supporting internally the team or other teams in some actions.
• Have a good commitment to ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Work with the leaders and all team to detect improvement areas in order to work in more efficient way and reduce manual tasks.

Skills

Agile & proactive

Order ownership

Adaptability

Communication skills

Spanish (native)

English (intermediate)

Tools

SAP Service Module

Excel

PowerBI

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager - Customer Support

Your Role and Responsibilities

• Participate in all service order process, supporting the customer in each step, creating service, sales and purchase orders, ensuring data accuracy and completeness throughout the service lifecycle.
• Coordinate Sales Support activities required to support service operations, acting as the primary interface between Operations, Project Managers, Sales teams, and customers regarding administrative service matters.
• Perform service invoicing activities, monitor project and service order profitability, track revenue, costs, margins and backlog.
• Identify and analyze cost deviations and profitability risks, support monthly closing activities and financial reviews, follow up on outstanding customer receivables and overdue invoices.
• Participate in all Sales & Service Support team process, supporting internally the team or other teams in some actions.
• Have a good commitment to ensuring that inquiries are resolved and providing assistance in any necessary escalation.
• Work with the leaders and all team to detect improvement areas in order to work in more efficient way and reduce manual tasks.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role

• An agile and proactive approach, with a demonstrated ability to take ownership and commitment of orders and service process.
• 3 years of experience working as internal Sales & Service Support.
• Good capacity to adapt to constant changes, different tasks and responsibilities.
• Knowledge of SAP, Service module
• Knowledge of Excel and PowerBI.
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A native Spanish knowledge and medium English level.

What’s in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

• Comprehensive Insurance Coverage: You’ll be covered by our collective insurance plans in Spain – life, accident, and travel assistance – so you can feel secure whether you're at work or on the road.
• Lunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location.
• Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options.
• Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls.
• Employee Parking: We’ve got employee parking so you can start your day stress-free!
• Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal.
• Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company.
• Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career.
• Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges!
• Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life.
• Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body.

More about us

ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.