Sales Operations Analyst: Data-Driven Revenue & Delivery

Imperial Brands Plc; Madrid; Presencial; EUR 39.000 - 72.000; Jornada completa

Descripción de la vacante

Roche is seeking a Business Operations Analyst within the RDT Group Functions to independently manage end-to-end business operations processes and workstreams, tackling complex problems amid ambiguity. You will serve as a trusted advisor to cross-functional teams, analyzing, planning and implementing operations, compliance, quality adherence, and performance dashboards.

You will build stakeholder relationships, shape perspectives, and contribute to strategy and roadmaps, leveraging data and

Formación

• 5+ years of Business Analysis / Consultancy experience.
• Experience ITSM and/or risk and compliance.
• Knowledge of AI tools and technologies.

Responsabilidades

• Scope: Independently manage end-to-end business operations workstreams focusing on compliance, quality and performance insights.
• Accountability: Deliver comprehensive requirements and drive operational improvements.
• Stakeholder management: Partner with cross-functional teams and facilitate workshops.
• Impact/Strategy: Translate requirements into implementation plans and roadmaps.
• Complexity: Collaborate across multiple teams and leverage data to guide decisions.

Conocimientos

Business Analysis

Consultancy

ITSM

Risk & Compliance

AI Tools

Descripción del empleo

Business Operations Analyst - RDT Group Functions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a Business Operations Analyst, you will independently manage end-to-end business operations processes and workstreams, tackling complex problems with emerging ambiguity.
In this role, you will act as a trusted advisor to cross-functional teams within Rocne Digital Technology (RDT) Group Functions and beyond, analyzing, planning and executing the implementation of business operations processes within the function, such as compliance and quality adherence, performance dashboards, operational effectiveness relevant frameworks. You will also be shaping stakeholder perspectives, handling interdependencies, and significantly contributing to the design and validation of effective business operations.
About RDT Group Functions Business Operations
As the strategic engine for RDT Group Functions, our team bridges high-level vision with world-class execution. We are a high-performing collective of experts-from strategy, portfolio and project leaders to business analysts and human centered design experts-dedicated to elevating operational and delivery excellence and driving long-term strategy. By harnessing data-driven insights and managing critical shared capabilities, we ensure our division meets its global commitments with precision. Joining us means operating at the intersection of strategy, technology, and operational effectiveness, with the autonomy to streamline complex processes, and the influence to shape the digital future of healthcare at Roche.
Our Core Focus Areas:
+ Strategy & Execution: Co-developing functional strategy and managing global budgets to turn vision into reality.
+ Operational Intelligence: Delivering sophisticated, evidence-based insights to guide senior leadership decision-making.
+ Shared Capabilities: Orchestrating a diverse portfolio of expertise to support and empower RDT sub-functions.
+ Cross-Functional Synergy: Partnering across RDT Group Functions and other RDT functions as well as business partners in Finance, P&C and Procurement to drive seamless, end-to-end delivery.
Your Responsibilities
+ Scope: Independently manages end-to-end business operations related workstreams without guidance, with a particular focus on compliance, quality and performance insights processes. Proficiently adapts a range of standard frameworks shaped by RDT management functions, proactively drives the adoption of ways of working and best practices, and tackles challenges through influencing skills rather than authority.
+ Accountability/Problem Solving: Accountable for delivering comprehensive requirements, contributing significantly to operational excellence and effectiveness solutions, and proactively identifying needs-solution discrepancies to propose creative improvements.
+ Stakeholder Management: Builds strong partnership with a diverse range of cross-functional stakeholders and builds reliance through business and technical understanding to act as a trusted advisor. Facilitates workshops, resolves conflicts, and proactively shapes stakeholder perspectives to strategically manage expectations.
+ Impact/Strategy: Delivers impact by ensuring solutions delivered provide demonstrable business value. Translates requirements into strategic implementation plans, influences tactical decisions, and contributes to long-term solution roadmaps.
+ Complexity: Works at a level involving multiple teams, systematically interacting with stakeholders across a broad product environment. Evaluates solution impacts considering both immediate and long-term business implications. Leverages tracked data points and reporting tools to evaluate impact and to drive insights based decisions.
+ Business/ Technical ability: Demonstrates a deep understanding of business and technical domains, technologies, and their interdependencies. Independently applies tools, principles, and techniques related to requirements, data, usability, and process analysis to manage interconnections and improve overall efficiency.
Who You Are
+ 5+ years of Business Analysis / Consultancy experience, with at least 3+ years in life sciences/pharma or the assigned business function being supported.
+ Proven experience independently managing end-to-end workstreams, navigating ambiguous requirements, and evaluating strategic solution options.
+ Demonstrated experience in translating requirements into strategic implementation plans that align with overall business objectives.
+ Experience ITSM and/or risk and compliance experience.
+ Demonstrated knowledge and hands on experience on everyday AI tools and technologies. Further experience in AI implementation to deliver processes successfully is a plus.
Technical Skills
+ Advanced knowledge of Business Analysis/Consultancy concepts and practices
+ Strong proficiency in requirements elicitation and documentation, ensuring comprehensive requirements traceability and consistent change management.
+ Ability to independently apply tools, principles, concepts, and techniques related to requirements, data, AI, usability, and process analysis.
Additional Qualifications
+ Exceptional stakeholder management and communication skills as well as a strong understanding of organizational change management, with the ability to facilitate workshops, resolve conflicts, and define stakeholder engagement strategies across functional areas.
+ Proactive mindset with a focus on initiating process improvements and contributing to organizational development and operational effectiveness.
Compensation & Benefits
The expected salary range for this position, based on the primary location of Warsaw Grafit is 170,100.00 PLN - 315,900.00 PLN. Final compensation will be determined by a number of factors, including your skills, experience, qualifications, and location. In addition to base pay, this role may be eligible for a discretionary annual bonus with a target of 15% subject to both individual and company performance.
This position also offers an attractive benefits package ( .
Learn more ( about how we reward our employees at Roche