SailPoint IdentityIQ (IIQ) Administrator – IGA

NTT DATA Europe & Latam; Comunidad Valenciana; On-site; EUR 45,000 - 65,000; Full time

Job summary

NTT DATA Europe & Latam is seeking a SailPoint IdentityIQ Administrator – IGA to join a European Identity Governance & Administration team. You will provide L2 operational support for SailPoint IIQ and help maintain platform health across international stakeholders.

The role requires strong IAM knowledge, incident management expertise and collaboration with ITSM tools such as ServiceNow and Jira. English proficiency is essential, and experience with SailPoint IdentityIQ is a plus for working in

Qualifications

• Experience providing L2 support or administration of SailPoint or similar IAM/IGA platforms.
• Strong understanding of Identity Governance & Administration concepts, including identity lifecycle, provisioning, roles, entitlements and access certifications.
• Knowledge of Active Directory and LDAP.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira or similar.
• Good troubleshooting and incident management skills.
• Professional working proficiency in English.
• Nice to have: Hands-on experience with SailPoint IdentityIQ.
• Basic knowledge of Linux and SQL.

Responsibilities

• Provide L2 operational support for SailPoint IdentityIQ.
• Manage and resolve incidents, service requests and operational tasks related to the IGA platform.
• Monitor SailPoint IIQ platform health, scheduled tasks and identity processes.
• Support provisioning and deprovisioning processes and investigate provisioning failures.
• Support access certification campaigns and other access governance activities.
• Analyze alerts, logs and operational issues and perform initial troubleshooting.
• Escalate complex technical issues to the SailPoint development team or IGA Lead when required.
• Support testing, releases and platform changes from an operational perspective.
• Maintain operational procedures, runbooks and technical documentation.
• Participate in knowledge-transfer and continuous improvement activities.

Skills

SailPoint IIQ

L2 support

IAM/IGA concepts

Active Directory

LDAP

ServiceNow

Jira

Incident management

English proficiency

Tools

SailPoint IdentityIQ

Linux

SQL

Entra ID

Job description

At NTT DATA, we are looking for a SailPoint IdentityIQ (IIQ) Administrator – IGA to join an Identity Governance & Administration (IGA) team supporting a large-scale European organization.

Key Responsibilities:

• Provide L2 operational support for SailPoint IdentityIQ.
• Manage and resolve incidents, service requests and operational tasks related to the IGA platform.
• Monitor SailPoint IIQ platform health, scheduled tasks and identity processes.
• Support provisioning and deprovisioning processes and investigate provisioning failures.
• Support access certification campaigns and other access governance activities.
• Analyze alerts, logs and operational issues and perform initial troubleshooting.
• Escalate complex technical issues to the SailPoint development team or IGA Lead when required.
• Support testing, releases and platform changes from an operational perspective.
• Maintain operational procedures, runbooks and technical documentation.
• Participate in knowledge-transfer and continuous improvement activities.

Requirements:

• Experience providing L2 support or administration of SailPoint or similar IAM/IGA platforms.
• Good understanding of Identity Governance & Administration concepts, including identity lifecycle, provisioning, roles, entitlements and access certifications.
• Knowledge of Active Directory and LDAP.
• Experience with ITSM/ticketing tools such as ServiceNow, Jira or similar.
• Good troubleshooting and incident management skills.
• Professional working proficiency in English.
• Nice to have:
• Hands-on experience with SailPoint IdentityIQ.
• Basic knowledge of Linux and SQL.
• Experience with ServiceNow.
• Knowledge of Entra ID and hybrid identity environments.
• SailPoint certification.
• Experience working in complex enterprise or regulated environments.

What We Offer:

• Opportunity to work on high-impact international projects.
• Training and development in leading IAM technologies (e.g., SailPoint).
• Career growth within a global company like NTT DATA.
• Collaborative and multicultural work environment.