Restaurant Supervisor - Six Senses Quexigal Palace (New Hotel Opening)

SX - Quexigal Palace (SSQUE); Cebreros; On-site; EUR 22,000 - 30,000; Full time

Job summary

Six Senses Quexigal Palace is seeking a Restaurant Supervisor who will align with our vision of reconnecting guests with themselves, others, and the world. You will work with the Restaurant Manager to maintain Six Senses standards, wellness and sustainability practices, and deliver an exceptional guest experience across all service touchpoints.

Ideal candidates have 1–2 years supervisory experience in a full-service luxury setting, fluent English and Spanish, and a hospitality-focused education.

Qualifications

• High school diploma or equivalent with 1–2 years restaurant supervisor experience.
• Fluent in English and Spanish.
• Alcohol awareness certification and/or food service permit as required by local or state government authority.

Responsibilities

• Work closely with the Restaurant Manager and F&B management to achieve department goals and follow procedures.
• Implement Six Senses brand identity, directives, and sustainability practices.
• Supervise, guide and motivate the restaurant team to deliver exceptional service.
• Monitor guest experience and handle complaints promptly, escalating when necessary.
• Maintain health, safety and hygiene standards and ensure proper stock and equipment maintenance.

Skills

Fluent English

Fluent Spanish

Education

Hospitality Management Degree

Some college

Job description

As Restaurant Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the Hotel.

Duties and Responsibilities

As Restaurant Supervisor, I will work closely with the Restaurant Manager and F&B management team to achieve the department’s goals and ensure that all operational procedures and guidelines are consistently followed. I will support the implementation of the Company’s vision, quality standards and concepts in line with the Six Senses brand identity.

The duties and responsibilities will include:

• Keep abreast of industry trends and best practices to continuously improve my knowledge and skills and contribute to the enhancement of the restaurant’s products and services.
• Support the continuous improvement of the restaurant experience, ensuring that our service offering remains innovative, personalized and aligned with guest expectations.
• Ensure that products and services are regularly reviewed to remain relevant and consistent with Six Senses wellness and sustainability practices.
• Maintain a strong physical presence in the restaurant and consistently monitor adherence to LQA standards and brand service guidelines.
• Ensure an exceptional guest experience by delivering personalized, attentive and seamless service throughout the restaurant operation.
• Handle guest complaints and service recovery effectively, resolving issues promptly and escalating them to the Restaurant Manager when necessary.
• Regularly inspect the restaurant, equipment, table settings and guest orders, ensuring that any maintenance issues or product improvements are reported and addressed within the designated time frame.
• Supervise, guide and motivate the restaurant team to deliver the exceptional service standards expected at Six Senses.
• Ensure that restaurant amenities, menus and wine lists are well maintained, up to date and aligned with Six Senses wellness and sustainability practices.
• Maintain thorough knowledge of all menus, daily specials and promotions across the outlets, as well as a good understanding of the wine list, enabling me to make appropriate recommendations in the absence of the sommelier.
• Maintain comprehensive knowledge of all facilities, services and experiences offered by the property to provide accurate information and personalized recommendations to guests.
• Support the maintenance and updating of guest history profiles, ensuring that guest preferences and relevant information are communicated to the team.
• Maintain high standards of personal appearance, grooming and hygiene, ensuring that all hosts follow brand requirements and applicable health, safety, security and emergency procedures.
• Monitor storage areas and stock rotation to ensure that products are available, properly stored and handled in accordance with Six Senses control, food safety and hygiene standards.
• Supervise portion control, food presentation and service consistency, ensuring that all orders meet the established quality standards.
• Support the Restaurant Manager in monitoring operational costs, minimizing waste and maintaining profitability while preserving the required quality and service standards.
• Perform any additional duties and responsibilities assigned by the Restaurant Manager and/or F&B Manager to support the efficient operation of the department.

Qualifications

To execute the position of Restaurant Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1-2 years restaurant supervisor experience in a full-service outlet or similar setting. Hospitality Management Degree or some college preferred.
• Fluent in English and Spanish;
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Valid authorization to work in Spain is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required.

The above is intended to provide an overview of the role and responsibilities for a Restaurant Supervisor at Six Senses Quexigal Palace. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Quexigal Palace is an equal opportunity employer. This policy applies to all terms and conditions of employment.

Who we are

Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

Let the journey begin.