Renewals Specialist

Westcon-Comstor; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive work environment

Growth opportunities

Flexible working arrangements

Collaborative culture

Descripción de la vacante

Westcon-Comstor is seeking a Renewals Executive in Madrid to manage quotations and contact renewals. You will oversee account and opportunity management, customer negotiation, and sales closure against targets, with English proficiency required and French a plus.

You will forecast regularly via CRM and learn Westcon's processes to handle day-to-day renewals. The role emphasizes cross-functional collaboration, contract changes, and driving margin while meeting individual sales targets within a

Formación

• Experience in renewals, quotes or sales is preferred.
• Strong negotiation and customer relationship skills.
• CRM and ERP familiarity is advantageous.

Responsabilidades

• Create and issue customer quotes 90 days before expiry in ERP.
• Record and manage quote information in CRM.
• Close customer quotes before expiry of existing contracts.
• Handle cancellation requests and credits due.
• Review open order reports and liaise with order support to invoice opportunities.
• Support Sales Account Managers for takeover business.
• Produce weekly forecast in CRM (SalesView).
• Coordinate across lines of business and departments on leads.

Conocimientos

English (professional)

French

Descripción del empleo

This is an excellent opportunity to join the IT distribution sector and use your language skills to develop your track record as an experienced IT sales professional. As part of the Renewals Team, the candidate will manage all quotations and requests for contact renewals. The Renewal Executive role is responsible for account & opportunity management, customer negotiation & sales closure against an individual and team target. Languages required: English professional, French would be a big plus.

The Renewals Executive will be required to provide regular forecast data through our CRM tool and learn Westcon's systems & service processes in order to manage the day to day activities.

Duties & Responsibilities

• Create and issue customer quotes 90 days in advance of expiry in ERP
• Record & manage quote information in CRM
• Close customer quotes before expiry of existing Contract
• Manage cancellation requests, ensuring any credits due are acknowledged and credited
• Review open order report & liaise with order support team to invoice opportunities
• Support Sales Account Managers for Takeover Business
• Produce weekly forecast in CRM (SalesView)
• Working cross line of business and with other departments on lead management
• Handle requests for contract changes (co-termination, adds, deletes, date, ownership or site)
• Promote and train customers in the understanding of their Installed Base
• Manage service renewal mailbox, responding to queries and passing over to sales any new or product refresh opportunities in a timely manner
• Perform regular reviews with Customers of upcoming Contract Renewals and Multi Year Contract savings
• Manage Vendor quotes, pricing and special pricing requests
• Drive margin improvement and deliver an individual Sales Target

Customer Service:

• Strong understanding of CRM and Renewals Process
• Understanding & delivering the "best in class" customer service at all times.

Technology:

• General knowledge of Westcon product portfolio offerings
• General knowledge of networking and communications technology
• Ability to use standard software: MS Office Applications & Database software

Finance & Compliance:

• Calculate and maintain minimum profitability requirements on a transaction level

Desired Skills & Attributes:

• Efficient with a "Can Do" attitude
• Accurate and methodical approach with good numerical skills
• Excellent time management and personal organisation skills with 'Team Player' ethics to take the initiative in supporting others
• Professional, friendly, positive and effective approach to customers and colleagues with a responsible
• Adaptable and flexible approach to work
• Self-Learner
• Knowledge of Vendor tools would be beneficial
• Customer service
• Contract / Quote Management
• Service sales experience
• Sales negotiation skills

Westcon-Comstor is a global technology distributor specializing in cybersecurity, networking, and hybrid cloud solutions. As Growth Architects of the channel, we empower IT partners, vendors, and end customers to seize opportunities, unlock potential, and achieve scalable success.

Our core values - ambition, integrity, partnership, and accountability - guide how we work and inspire everything we do. We believe diversity drives creativity and innovation, which is why we're dedicated to creating an inclusive environment where every voice is heard, every perspective matters, and every team member can thrive.

Join us and be part of a team that's shaping the future of technology across the channel.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• Flexible working arrangements and other benefits to support your wellbeing.
• A culture of collaboration, innovation, and accountability.

Commitment to diversity & inclusion

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments and roles.

If you need reasonable adjustments during the recruitment process, please let us know.

To recruitment agencies:

Only agencies engaged by Westcon-Comstor are authorised to support our recruitment. CVs or profiles sent with Notice without a prior agreement will be considered unsolicited, and no fees will be paid. Thank you for your understanding.