Remote Corporate Travel Counselor - After Hours

American Express Global Business Travel; Barcelona; Remote; EUR 22,000 - 30,000; Full time

Job summary

American Express Global Business Travel is seeking a Travel Counselor to join our after-hours, remote team. You will support corporate clients from Barcelona, advising and arranging travel for individuals and groups and ensuring policy compliance with a focus on service excellence.

Responsibilities include booking domestic and international travel, using Amadeus GDS, and collaborating with teammates to coach, mentor, and improve service levels while protecting traveler information.

Qualifications

• Native GDS expertise (Amadeus) with at least 1 year of experience.
• Professional communication in English is a must.
• Spanish and any additional European languages are a plus.
• Strong focus on client service and travel industry awareness.
• Ability to resolve issues quickly and work well in a team.

Responsibilities

• Advise and arrange travel for corporate customers, individuals and groups.
• Research travel options and anticipate traveler needs to offer additional services.
• Book domestic and international travel in various complexities (air, rail, hotels).
• Use Amadeus GDS; adhere to travel policy and regulatory requirements.
• Provide excellent telephone service and support internal stakeholders.

Skills

Client service

Attention to detail

Teamwork

Integrity

Traveler privacy

Problem solving

Communication

English proficiency

Spanish language

Tools

Amadeus GDS

Job description

American Express Global Business Travel is seeking a Travel Counselor to join our after-hours, remote team. You will support corporate clients from Barcelona, advising and arranging travel for individuals and groups and ensuring policy compliance with a focus on service excellence.

Responsibilities include booking domestic and international travel, using Amadeus GDS, and collaborating with teammates to coach, mentor, and improve service levels while protecting traveler information.