RECEPTIONIST

Hesperia group; Gijón; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Worldwide travel opportunities

Career development

Training programmes

Flexible working conditions

Memorable Dates program

Team member rates

Descripción de la vacante

NH Hotels & Resorts in Gijón, Spain, seeks a Receptionist to deliver an outstanding guest experience from arrival to departure. You will manage check-in/out, assist guests with requests, and promote hotel services and local attractions within the brand standards.

The role requires Front Office experience, a Hotel Management qualification, fluent Spanish and strong English, plus adeptness with hotel software. Join a dynamic hotel team focused on service quality and guest satisfaction.

Formación

• Experience in the Front Office department in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language and high level of English.
• Working knowledge of computer software programs (Microsoft Office, TMS) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented and customer service focused.
• Ability to work independently and as part of a team.

Responsabilidades

• Welcome and complete check-in for all guests and groups in a timely, professional manner.
• Manage room allocation considering guest characteristics (VIPs, new customers, etc.).
• Inform hotel management and other departments about guest requests, inquiries, complaints, or suggestions.
• Display knowledge of hotel products, services, pricing, and promotions.
• Communicate available hotel services (dry cleaning, restaurant reservations) and safety information.
• Maximize occupancy at best rates and close sales when needed.
• Use up-selling techniques (DISCOVERY loyalty, other destinations, F&B, transport).
• Handle incoming guest room reservations.
• Provide information about the property and local area to guests.
• Arrange or identify providers for special requests (transport, reservations, etc.).
• Follow company brand standards and assist other departments as needed.
• Inform guests of night services (wake-up calls).
• Manage invoicing and cash operations during night shifts.
• Run rounds to check for irregularities and security.
• Prepare night audit reports.

Conocimientos

Front Office

English fluency

Sales oriented

Teamwork

Flexibility

Independent work

Educación

Hotel Management degree

Herramientas

Microsoft Office

Front Office systems (TMS)

Descripción del empleo

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RECEPTIONIST

Date: Sep 28, 2026

Location: Gijon, ES Spain

Department: Front Office

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities.A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China.
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch.You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service.Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.

What will you do?

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department.
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments.
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information.
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary).
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities).
• Handle incoming guest room reservations.
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city.
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Follow company brand standards.
• Assist other departments, as necessary.
• Inform and provide night services to guests (e.g. wake-up call).
• Manage invoicing payments and cash operations during the night shift.
• Run rounds, check for irregularities, shutdown windows, doors, etc.
• Responsible for the night audit reports.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent.
• Fluency in local language is a must and high level of English is required.
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.
• Flexibility to respond to a variety of work situations.
• Sales oriented.
• Ability to work independently and as a part of a team.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

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Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.