Recepcionista - Barceló Lanzarote Playa

Barceló Explotaciones Hoteleras Canarias, S.L.; Lanzarote; Presencial; EUR 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Seguro de salud

Movilidad geográfica

Formación Barceló Campus

Descuentos en hoteles

Descripción de la vacante

Barceló Group busca un profesional para el departamento de Recepción en uno de sus hoteles de España. Las funciones incluyen gestionar llegadas y salidas, atención al cliente, conserjería y revisión de reservas, con auditoría nocturna y tareas del jefe de recepción.

Se requieren Grado en Turismo y Máster en Marketing, experiencia de 2 años en atención al cliente y calidad hotelera, inglés alto; se valoran CRM, Ofimática e ISO.

Formación

• Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero.
• Formación específica en calidad turística.
• Idiomas: inglés alto, valorable otros idiomas.

Responsabilidades

• Formar parte del departamento de Recepción organizando tareas para huéspedes.
• Gestión de llegadas (check-in) y salidas (check-out) y despedida de cliente.
• Atención al cliente en persona y telefónica durante toda la estancia.
• Funciones de conserjería y consignas.
• Revisión de reservas y auditoría nocturna.
• Otras tareas encomendadas por el jefe de recepción.

Conocimientos

Atención al cliente

Calidad hotelera

Inglés alto

Educación

Grado en Turismo

Máster en Marketing

Herramientas

CRM

Ofimática

Normativa ISO

Descripción del empleo

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service: Royal Hideaway Luxury Hotels & Resorts Barceló Hotels & Resorts Occidental Hotels & Resorts Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory.

What will you do?

• Organizar todas las tareas propias del departamento de Recepción con los clientes hospedados en el Hotel, desde antes de su llegada, durante su estancia y hasta la salida, y en concreto:
• Formalizar las llegadas check in y bienvenida de clientes
• Formalizar las salidas (check out ) y despedida de cliente
• Atención al cliente tanto personal como telefónica, durante toda la estancia
• Funciones de conserjería y consigna
• Revisión de reservas
• Auditoría nocturna
• En general otras tareas encomendadas por el jefe de recepción

What are we looking for?

Formación: Grado en Turismo, Máster en Marketing o similar. Imprescindible formación específica en calidad turística. Experiencia: mínimo 2 años en atención al cliente y calidad en sector Hotelero. Idiomas: inglés alto, valorable otros idiomas. Se valorarán conocimientos en: ofimática, hostelería, CRM, normativa ISO.

Your benefits:

• You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
• Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.
• We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.
• You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
• We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

• Exclusive discounts on hotels and travel for you, your family, and friends.
• Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
• Ongoing discounts with various companies related to leisure and free time.
• Special offers with product and service companies.
• Exclusive agreements with different training and business schools.

Contract type: Regular