Quality Specialist, AGI Data Services

Amazon; Madrid; Presencial; PLN 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global e-commerce company seeks Quality Specialists to enhance workflow quality through defining metrics, conducting reviews, and optimizing processes. Candidates should possess a Bachelor's degree and strong analytical skills. Proficiency in C1+ CEFR English and Arabic is essential, alongside intermediate Excel knowledge. The role focuses on continuous improvement and quality assurance, fostering collaboration across teams. This position is based in Województwo pomorskie, Poland.

Formación

• Strong process expertise in data services.
• Experience in Machine Learning/Data Labeling.
• Experience with speech or language data is preferred.

Responsabilidades

• Define and implement quality metrics for established workflows.
• Partner with customers and operations to optimize workflow quality.
• Conduct reviews to identify quality improvements.

Conocimientos

C1+ CEFR English language proficiency

C1+ CEFR Arabic language proficiency

Intermediate Excel skills

Analytical and problem-solving capabilities

Experience in coaching and process improvement

Educación

Bachelor's degree or equivalent

Descripción del empleo

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Key job responsibilities include:

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side‑by‑side reviews to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and provide recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation

A day in the life: The primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examine data patterns, and formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. Specialists serve as key escalation points for customer concerns, providing strategic recommendations based on a deep understanding of processes. They consistently evaluate quality tools, suggest refinements to enhance effectiveness, and maintain and update process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of operational excellence.

Basic Qualifications

• Bachelor's degree or equivalent
• C1+ CEFR English language proficiency, both written and spoken
• C1+ CEFR Arabic language proficiency, both written and spoken
• Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas)
• Experience in Machine Learning/Data Labeling
• Strong process expertise in data services
• Experience in coaching and process improvement
• Analytical and problem‑solving capabilities

Preferred Qualifications

• Experience with speech or language data
• Ability to work in ambiguous environments
• Project management experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Location: ES, Community of Madrid, Madrid

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.