Quality And Training Team Leader

Jd.Com; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

JD Logistics is launching a new small-goods fulfillment operation in Madrid and seeks a highly organized frontline operations leader to manage inbound receiving and stowing on the warehouse floor. You will guide teams, ensure tight inventory accuracy, and uphold safety standards during high-velocity processes.

The role requires handling large blue-collar teams, coordinating with local staff, and aligning with international management to translate centralized capabilities into localized execution

Formación

• Experience leading large frontline teams in high-volume e-commerce fulfillment centers or 3PL.
• Deep familiarity with Warehouse Management Systems (WMS) and RF scanning equipment.
• Strong in dock receiving, stowing, and inventory accuracy.

Responsabilidades

• Lead inbound shift operations (dock unloading, quality inspection, scanning, high-velocity stowing).
• Maintain hourly dock-to-stock metrics and ensure inventory is available for customer orders.
• Oversee labor allocation, attendance, and shift handovers with a focus on safety.

Descripción del empleo

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for a highly organized, active frontline operational leader who thrives on the warehouse floor. The role demands an execution-focused supervisor who can manage large teams of receiving and stowing operators, drive real-time inventory accuracy targets, and maintain flawless safety standards during inbound shift windows.

The Mission & Core Scope

• The Mission: Lead, motivate, and direct daily inbound shift operations (dock unloading, detailed quality inspection, scanning, and high-velocity stowing) to ensure all incoming inventory is captured and made available for customer orders instantly.
• The Scope: You will take direct, hands-on floor responsibility for the inbound receiving dock and stowing zones, tracking hourly dock-to-stock metrics, resolving sorting bottlenecks, and enforcing compliance with Convenio Colectivo de Logistica de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Hourly Dock-to-Stock Execution (SLA): Successfully meet or exceed target metrics for trailer unloading and item registration, minimizing the time between vehicle arrival and inventory availability.
• Defect & Shortage Control: Maintain near-perfect tracking accuracy during product receipt, identifying supplier discrepancies, damaged packaging, or quantity mismatches before items enter the main storage matrix.
• Frontline Labor Management: Oversee real-time operator allocation across receiving bays and storage aisles, track attendance, and manage shift handovers smoothly while maintaining high morale and a proactive safety culture.
• Storage Space Optimization: Coordinate closely with inventory control teams to ensure goods are stowed in 100% compliance with localized automated picking profiles, maximizing spatial density and layout efficiency.

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of acting as a team leader, dock coordinator, or senior captain within a high-volume e-commerce fulfillment center, high-velocity 3PL, or retail distribution hub during a site launch or major peak season.
• Frontline Floor Mastery: Proven experience leading large groups of blue-collar workers (30+ operators) and deep familiarity with Warehouse Management Systems (WMS), pallet-inbound tracking, and RF scanning equipment.
• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, nights, and weekends) to guarantee complete operational coverage for a 24/7 launch cycle.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Quality and Training Team Leader • Madrid, area metropolitana (comarca); comunidad de madrid, Spain