Outbound Team Leader

JD.COM; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

JD Logistics is launching its small-goods fulfillment operations in Madrid, Spain, and is seeking an energetic, frontline operations supervisor to lead the outbound shift on the warehouse floor. You will directly oversee 50+ picking and packing operators, monitor hourly throughput, coach staff in real-time, and ensure safety standards while meeting tight courier cut-off windows.

Fluent English and Spanish are required, with Mandarin a plus; flexibility to work early mornings, nights, and

Formación

• Experience leading large teams in high-volume fulfillment.
• Proficient with WMS, RF scanning, pick-to-light/put-to-wall.
• Fluent English and Spanish.
• Willing to work in shifts, including nights and weekends.

Responsabilidades

• Lead outbound shift operations to ensure speed and accuracy.
• Monitor hourly throughput and resolve bottlenecks.
• Enforce safety standards and QA during high-volume periods.
• Coordinate with management to meet daily cut-off windows.

Conocimientos

Team leadership

Floor supervision

Bilingual EN/ES

Shift management

Safety compliance

Herramientas

WMS

RF scanners

Pick-to-light

Put-to-wall

Descripción del empleo

About Us

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market, driven by the launch of our small-goods fulfillment operations. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for an energetic, frontline operational leader who thrives on the warehouse floor. The role demands an execution-focused supervisor who can manage large teams of picking and packing operators, drive real-time productivity targets, and maintain flawless safety standards during high-volume shift windows.

The Mission & Core Scope

• The Mission: Lead, motivate, and direct the daily outbound shift operations (picking, packing, wall-sorting, and staging) to ensure all customer orders are processed and ready for courier injection with maximum speed and accuracy.
• The Scope: You will take direct, hands-on floor responsibility for an outbound zone and its personnel, tracking hourly picking/packing throughput, resolving physical flow bottlenecks, and enforcing compliance with the Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

1. Hourly Throughput Delivery (SLA): Successfully meet or exceed target units-per-hour (UPH) picking and packing metrics for your assigned shift, ensuring no backlog build-up.
2. Error & Defect Control: Keep packing defects, mislabeling occurrences, and shipping discrepancies near zero through active floor coaching and real-time process auditing.
3. Frontline Labor Management: Oversee real-time operator allocation across stations, track attendance, and manage shift handovers smoothly, maintaining high morale and a proactive safety culture.
4. Carrier Cut-Off Compliance: Ensure that prioritized order batches are completely sorted, staged, and loaded onto outbound trailers before strict daily transport departure windows close.

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of acting as a team leader, line coordinator, or senior captain within a high-volume e-commerce fulfillment center, high-velocity 3PL, or retail distribution hub during a site launch or major peak season.
• Frontline Floor Mastery: Proven experience leading large groups of blue-collar workers (50+ operators) and deep familiarity with Warehouse Management Systems (WMS), pick-to-light/put-to-wall systems, and RF scanning equipment.
• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, nights, and weekends) to guarantee complete operational coverage for a 24/7 launch cycle.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics?