Provider Claims Representative - Cigna Healthcare

Cigna-Evernorth Services Inc.; Madrid; Hybrid; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Long-term contract

Hybrid work model (4 days remote, 1 in

Madrid office shuttle

Job summary

Cigna Healthcare seeks a diligent claims analyst in Madrid to perform critical analysis and processing of medical expense claims within established turnaround times. You will ensure accurate data entry into PC and mainframe applications, applying analytical thinking to cost management, monitoring workloads, and collaborating with supervisors to improve processes while upholding strict confidentiality.

You will work under a hybrid model (4 days from home, 1 day in Madrid office) with flexible

Qualifications

• Degree or equivalent experience required.
• Proficiency in English required; other languages advantageous.
• Experience with confidential medical information preferred.

Responsibilities

• Process and assess medical expense claims within turnaround times.
• Enter data accurately into PC and mainframe systems.
• Apply analytical thinking for cost management and process improvements.
• Monitor workload to maintain timelines and take corrective actions.
• Collaborate with Supervisor on unclear claims and improvements.
• Ensure high-quality reimbursements and timely transactions.

Skills

Analytical thinking

Data entry

Attention to detail

English proficiency

Discretion

Teamwork

Office software

Education

Bachelor's degree or equivalent experience

Tools

Office applications

Mainframe systems

Job description

About us

Cigna Corporation is a global health service company dedicated to improving the health, well‑being, and peace of mind of those we serve. We provide healthcare products and services, as well as group disability, life, accident, and international insurance—directly to individuals and through employers and intermediaries.

Your mission

Perform critical analysis and processing of medical expense claims within established turnaround times.

Key Responsibilities

Claims Processing

• Assess and process medical expense claims while maintaining strict medical confidentiality.


• Ensure accurate data entry into PC and mainframe applications.


• Apply analytical and critical thinking in cost management and process optimisation.


• Monitor workload to maintain chronology and processing timelines, taking corrective action as needed.


• Collaborate with the Supervisor on unclear claims and suggest process improvements.


• Strive for high-quality claims handling, accurate reimbursements, and timely transactions.

Collaboration

• Communicate dossier details accurately to internal stakeholders.


• Identify procedural irregularities and raise to the Supervisor.


• Raise concerns or sensitivities promptly.


• Contribute to a positive and cooperative team environment.

Skills and Knowledge

• Degree or equivalent experience (e.g., accountancy, mathematics, foreign languages, administration).


• Proficiency in English is required.


• Knowledge of additional languages such as Russian, Polish, Chinese, German, Dutch, French, Italian, Portuguese, or other European and Asian languages is an advantage.

Core Skills

• Decision‑making: Ability to take appropriate action based on available information.


• Numerical aptitude: Comfortable working with numbers.


• Accuracy: Committed to error‑free data input.


• Discipline: Adheres to procedures and document flows.


• Efficiency: Balances quality and productivity effectively.
  
• Teamwork: Works collaboratively within a team.


• Technical skills: Quick to learn and use office applications.


• Discretion: Handles confidential medical information responsibly.

What We Offer

• Long‑term contract


• Hybrid working model: Work from home 4 days per week and 1 day from our Madrid office (shuttle bus provided).


• Flexible start times: Choose between 07:00 and 09:30 (Monday to Friday, morning intensive shift).


• Comprehensive benefits: Private medical and dental insurance, life assurance, educational development programmes, foreign language scholarships, and flexible compensation options.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.