Provider Inquiries Representative English & French

Cigna Healthcare; Madrid; Presencial; EUR 32.000 - 46.000; Jornada completa

Descripción de la vacante

Cigna Healthcare in Madrid seeks a Provider Representative to join our global Provider Services Organization. You will support health care partners from onboarding through daily interactions and payments, helping them navigate Cigna's operating model.

You will handle inquiries on claims and payments, resolve complex provider issues, and collaborate with PSO stakeholders worldwide. English is essential and French is highly valued for this role in Madrid.

Formación

• Bachelor or equivalent; translation/interpreting, foreign languages or accounting studies are highly valued.

Responsabilidades

• Provide support to health care partners in day-to-day inquiries.
• Manage end-to-end provider journeys from onboarding to ongoing interactions.
• Handle provider claims and payments inquiries and escalate as needed.

Conocimientos

English C1

French B2

Decision making

Communication

Educación

Bachelor or equivalent

Descripción del empleo

What does Cigna do?

We started over 200 years ago and we continued to innovate and expand ever since. Cigna Corporation is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve.

We deliver choice, predictability, affordability and access to quality care through connected, personalized solutions that advance whole person health & vitality, both in body and mind.

With more than 170 million customer and patient relationships in more than 30 countries and jurisdictions, we are able to harness actionable insights that drive better health care results.

Our global workforce are dedicated to living our mission and being champions of our customers and healthcare partners each and every day.

Cigna provides employee benefits around the world, amongst which health insurance services. We’re passionate about helping people improve their health, well-being, and piece of mind all around the world!

Cigna Europe has more than 60 years of experience in designing, implementing and managing international group health insurance and employee benefits programmes for domestic and international recruited staff from corporations, International Organisations (IGO & NGO) and governments. We also provide healthcare for globally mobile individuals.

We’re people-people. We are a human organization, where people come first. Whether it’s our customers, patients, clients, healthcare partners or colleagues, we aim to improve the health, well-being and peace of mind of everyone we can reach

What makes Cigna different from other employers?

We go further than just paying insurance claims. Solid healthcare partners & and customer relationships are our main goal. We also strongly believe in business ethics and continually strive to be cleaner, greener, and respectful of all.

We owe our success to the talent and dedication of our team. They’re the ones who make a difference in our customers’ lives. So we know that it’s important to go the extra mile for our employees. We make sure they have a good work-life balance and we offer many initiatives for health and well-being.

As a Provider Representative you will be part of the our global Provider Services Organization, where you’ll be responsible to provide support to our Health Care Partners in their day to day inquiries. In your role you will work very closely with peers and stakeholders strategically positioned across the globe.

Key to the role will be the end-to-end journey, managing the partnership with health provider accounts, such as hospitals and clinics and support their journey from the on-boarding follow up, to the support on the daily / monthly interactions with Cigna, educate them to navigate Cigna operating model and assist them in their claims and payments related inquiries on a global scale (IHDS)

You will also be able to deal with more complex cases such as provider complaints, which you’ll resolve with in partnership of other stakeholders of PSO or Cigna where needed.

Education Level

• Bachelor or similar by experience: Translation and Interpreting, Foreign Languages or Accounting studies are highly valued.

Specific Knowledge

• Active knowledge of English is a must (C1 level)
• Active knowledge of French (B2 level min) is a must, the ability to connect with our in network providers in other languages is key to be able to support the global mission of this team!

Soft Skills

• Skillful in taking decisions: takes the right action on allocated files based on the available information.
• Excellent Communication skills.
• Accurate: works accurately on the input of data, aims to work faultlessly.
• Discipline: pays attention to procedures, agreements and document flows.
• Efficient: finds a good balance between quality and quantity.
• Team player: Able to work in a team.
• Skillful with computer programs: readily learns the ropes in the use of current office applications
• Discreet: works discreetly with confidential (medical) information.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.