Professional Services Consultant - SaaS/DMS (m/f/d)

DocuWare Europe GmbH; Barcelona; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35 vacation days per year

Flexible work location and hours

Mental health support

Monthly allowance of 50 euros

Buddy Program for onboarding

Descripción de la vacante

DocuWare Europe GmbH is seeking a Professional Services Consultant in Barcelona to drive the delivery of SaaS/DMS solutions. This role involves managing customer expectations, conducting workshops, and ensuring successful project implementation.

The ideal candidate will possess strong project management skills, be fluent in Spanish and English, and have a background in business informatics. The position offers the flexibility of hybrid work and an array of benefits including extensive vacation days and a supportive work environment.

Formación

• Successfully completed degree in (business) informatics or comparable training.
• Several years of practical work experience as an IT consultant or in IT project implementation.
• Strong project management skills and ability to manage multiple projects.

Responsabilidades

• Drive delivery of projects, ensuring timelines and budgets are met.
• Manage customer expectations and satisfaction.
• Conduct discovery workshops to understand clients' business processes.

Conocimientos

Project management

Communication skills

Customer focus

Business process improvement

Bilingual (Spanish and English)

Educación

Degree in (business) informatics or comparable training

Descripción del empleo

Professional Services Consultant - SaaS/DMS (m/f/d)

full-time position

Key Responsibilities

• You will be the driving force behind the delivery of our projects, ensuring they are delivered on time, within budget and to the highest standards!
• As a customer-facing role, you will be responsible for managing customer expectations with a strong focus on customer satisfaction.
• You conduct discovery workshops to gain a deep understanding of the client's business processes.
• You document the client's business processes and translate them into requirements for the DocuWare solution.
• Furthermore, you configure and implement the DocuWare solution, ensuring it meets the client's needs and expectations.
• You maintain a strong focus on customer satisfaction. Proactively addressing any issues or concerns is also part of your responsibilities.
• You guide and lead the client to maximize the benefits of digitizing their processes with DocuWare.
• You effectively oversee project timelines, deliverables, and budgets to ensure the successful implementation of multiple projects simultaneously.

Qualifications

• You have successfully completed a degree (preferably in (business) informatics) or comparable training with relevant knowledge in the IT sector.
• You have already gained several years of practical work experience as a (IT) consultant or in the implementation of (IT) projects.
• You have strong project management skills and a demonstrated ability to manage multiple projects simultaneously.
• You are characterized by excellent communication-, interpersonal-, and facilitation skills.
• In addition to that you have the ability to conduct thorough discovery workshops and create accurate process documentation.
• You are experienced in in pre-sales, and post-sales support.
• You are customer-focused and driven by a passion for improving business processes through innovative solutions.
• You have excellent Spanish and English communication skills.

Benefits

• Globally distributed,international teams: You will find our teams working in Germering, New York, Sofia or other worldwide locations.
• Flexible work location and hours: You work hybrid - on the road or in our modern office - and you have the flexibility to arrange your own working hours.
• Individual support: After an intensive induction, you will receive regular training tailored to your needs (e.g. conferences internal team building measures).
• Well-earned rest: 35 vacation days per year.
• Mental health support: With our employee assistance program you have free and confidential access to resources and support for your well-being and stress management at any time.
• Team spirit: Regular employee and team events (virtual or on-site) ensure excellent collaboration with colleagues around the world.Regularly you will visit our office in Germering, where all the colleagues from Europe come together for one week.
• Sustainability and social commitment: DocuWare stands for paperless work and supports volunteer organizations.
• We offer a stable job with a well established and growing company.
• Monthly Benefit: Receive a monthly allowance of 50 euros to use as you wish!
• We only use the latest technologies - find out more onStackshare .
• Up to 30 Days Work from Abroad: Experience international opportunities and broaden your horizons.
• Buddy Program: You'll be paired with a buddy, who will support you during your onboarding and offer valuable tips.