Production Manager

Ericsson; Sevilla; On-site; EUR 55,000 - 75,000; Full time

Job summary

Ericsson is seeking an EL Production Manager to lead a subtitling team across Australia, UK and Spain. You will manage output quality, productivity, and capacity while coordinating closely with global production heads to meet client requirements.

You will drive process improvements, mentor team members, and ensure effective communication within Access Services, aligning with KPIs and safety standards.

Qualifications

• Expertise in subtitle production.
• Strong understanding of Australian file workflows and service delivery metrics.
• Knowledge of UK production workflows and KPIs.
• Ability to manage relationships with UK DM, Scheduling, Materials and Resources.
• Ability to balance productivity with quality requirements.

Responsibilities

• Lead a subtitling team and drive high performance.
• Coordinate with Australia, UK and Spain production leads to meet client requirements.
• Monitor productivity and quality, reporting against KPIs and SLAs.
• Mentor team members and manage performance and development.
• Identify training needs and support continuous improvement initiatives.

Skills

Subtitle production

Team leadership

Performance management

Stakeholder communication

Process improvement

Tools

Subito

Quantum

Vault

Ooona

Plan Bee

ARC

Jira

SharePoint

MS Teams

SuccessFactors

Job description

About This Opportunity

The EL Production Manager is a role that straddles various operations – Australia, UK and Spain – with responsibilities from roles such as DMs, Resources, Ad Hoc/Freelance Coordinators, Trainers, Production Managers and Team Leaders. They will manage a team of subtitlers and be responsible for the ongoing development and performance management of that team. They will ensure the high quality and optimum productivity of subtitling within their own team, as well as within the wider subtitling operation. They will also coordinate closely with the Australian subtitling operation to help manage capacity, production and delivery of all their pre-recorded file output. Additionally, they will coordinate with the Spanish operation to organize ad hoc translation output. They will strive to identify cost savings and potential improvements to work processes - implementing, supporting and reporting on various projects and initiatives across and beyond the department, working effectively with colleagues as and when required. They will be responsible for ensuring communication flow to and from team members is effective. They are responsible for various record-keeping and reporting duties related to matters such as Spanish legislative compliance as well as payroll. The EL Production Manager will also regularly produce subtitles while working around a fixed shift pattern. The ratio of subtitling time to other duties will vary according to operational need, individual skills and team requirements.

What You Will Do

• Administrative:
• Carrying out record-keeping and reporting duties, such as TOIL, overtime/LPPP/FPPP payments, leave entitlement, official leaves of absence/time off work, etc.
• Coordinating with UK Resources for changes to rota patterns, including FWAs, parental leave, etc.
• Managing recruitment and onboarding processes.
• Production: Australia, UK and Spain
• Being responsible for the management of the Australian pre-recorded worklist, i.e. ensuring the production and delivery of all output within the EL Team’s remit by the TX date/time.
• Effective collaboration with the Heads of Production in Australia, UK and Spain, SDG, DM and Resources teams to deliver client requirements.
• Identification and resolution of issues and trends within the production process both for their team and beyond, into the wider operation.
• Ensure that their own subtitling productivity and accuracy is of a consistently high quality.
• Team management:
• Strong leadership of a subtitling team.
• Engagement and motivation of team members to ensure delivery of high performance levels.
• Leading team members through change - especially with new technologies and new workflows.
• Effective performance management of individuals and team so that poor performance is managed swiftly and effectively and good performance is recognised and recorded appropriately.
• Identification and facilitation of training needs in collaboration with other areas of the department.
• Identification and mentoring of rising stars within the team.
• Leadership and coaching for those in need of support to achieve agreed outcomes.
• Monitoring of and reporting on individual and team performance against targets and client SLAs.
• Being responsible for ensuring communication flow to and from team members is effective.
• Championing of the continuous improvement of subtitling productivity and accuracy amongst the team they lead as well as amongst their PM/TL colleagues.
• Continuous administering of the IPM/performance reviewing process for their team - managing individual development and setting clearly defined productivity and accuracy targets.
• Responsibility for all health and safety issues related to the team, liaising with Spain and UK HR when necessary.

The Skills You Bring

• Expertise in subtitle production.
• A comprehensive understanding of Australian file workflows and service delivery metrics.
• Strong knowledge of UK production and workflows, recognising key differences between Australian and UK KPIs.
• Good understanding of relationships with UK DM, Scheduling, Materials and Resources.
• Intelligent appreciation of the tension between productivity requirements and quality requirements.
• An ability to view relevant work issues and challenges from various perspectives.
• An excellent understanding of all subtitle production and support platforms, including Subito, Quantum, Vault, Ooona, Plan Bee, ARC, Jira, Sharepoint, MS Teams and SuccessFactors.
• Excellent people management and leadership skills.
• Excellent oral communication skills, and a comfort with leading meetings and dealing with difficult conversations.
• Excellent written communication skills, especially via email.
• An ability to work positively and energetically within a team environment.
• An ability to foster good relationships within Access Services, particularly those defined in the Key Relationships section below.
• Strong attention to detail.
• Excellent organisational skills and good time keeping.
• An understanding of wider subtitling/AS market and pertinent issues.
• A drive to challenge the status quo openly and confidently.
• A desire to focus on the continuous improvement of our performance and ability to compete.
• An appreciation of/ability to understand key Access Service metrics, KPIs and service levels.
• An ability to present, utilise and interpret performance data.
• An ability to thrive under pressure and usefully interpret criticism.

Join our Team