Product Owner - AI-Driven Customer Operations Platform

lastminute.com; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive culture

36h work week

Flexible hours

International team

Descripción de la vacante

lastminute.com is seeking a Product Owner for the Customer Operations Platform. You will own discovery, define the product roadmap, and translate complex operations into clear requirements.

The role emphasizes AI-enabled automation and cross-functional collaboration with engineering, operations, and service teams. Join a dynamic travel-tech leader, working in a hybrid setup from Madrid with remote options across Spain.

Formación

• Around 5 years of experience in product ownership or similar roles.
• Experience building internal tools, back-office platforms, or SaaS products.
• Strong discovery, process mapping, and requirements gathering skills.

Responsabilidades

• Shape and deliver a new AI-ready customer operations platform.
• Lead discovery to understand workflows, pain points, and improvements.
• Translate goals into actionable initiatives, requirements, and iterative releases.
• Collaborate with engineering, operations, and product teams to deliver scalable solutions.

Conocimientos

Product ownership

AI literacy

Discovery & research

Stakeholder management

Process mapping

English fluency

Herramientas

GenAI

LLMs

Workflow automation

Descripción del empleo

lastminute.com is seeking a Product Owner for the Customer Operations Platform. You will own discovery, define the product roadmap, and translate complex operations into clear requirements.

The role emphasizes AI-enabled automation and cross-functional collaboration with engineering, operations, and service teams. Join a dynamic travel-tech leader, working in a hybrid setup from Madrid with remote options across Spain.