Product & Data Analyst [User Experience] – Digital Business and Applications (d/f/m)

TK Elevator GmbH; Madrid; Híbrido; EUR 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Safety

Flexible hours & remote options

Collaboration & diversity

Development & training programs

Creative leeway

Sustainability & responsibility

Modern workplaces & IT equipment

Subsidized meals & transport discounts

Descripción de la vacante

TK Elevator is seeking a Product & Data Analyst (d/f/m) specializing in User Experience to lead data capture and insights across service tools, platforms, and customer-facing solutions. You will synthesize feedback to influence product priorities and roadmaps, defining KPIs and embedding data-informed decisions across product teams.

You will collaborate with designers, developers and product owners in an agile environment to drive adoption, engagement and satisfaction through robust analytics,

Formación

• 5+ years in Product Analytics and data-driven decision making.

Responsabilidades

• Product Analytics: Define KPIs and establish tracking and reporting mechanisms.
• Implementation of analytic tools across digital products to track usage using Clarity, GA or similar.
• Product Optimization: Analyze usage to improve adoption, engagement and satisfaction.
• Dashboard Management: Develop dashboards to communicate key metrics.
• User Insights: Combine qualitative and quantitative research to understand usage and identify UX improvements.
• Experimental Design: Design and manage A/B tests and experiments.
• Analysis & Reporting: Provide statistical analysis and actionable insights.
• Data Storytelling: Translate data into clear recommendations.
• Build Product Expertise: Contribute to product strategy and discussions.
• Cross-Functional Collaboration: Work in Agile teams with designers, developers and product owners.
• Develop Partnerships: Support hypothesis creation and strategic decisions.

Conocimientos

Product Analytics

UX Research

SQL

Quantitative UX Research

A/B Testing

Data storytelling

Dashboarding

Agile teamwork

Stakeholder communication

Herramientas

Microsoft Clarity

Hotjar

UXCam

Google Analytics

Power BI

Tableau

Looker

Metabase

Descripción del empleo

What We Expect

We are seeking a

What We Expect

We are seeking a Product & Data Analyst (d/f/m) specializing in User Experience, who thrives on data, has strong statistical skills and a user-centric mindset. In this role, you will lead data capture and analysis of insights across service technician tools, internal platforms and customer-facing digital solutions. You will synthesize customer and user feedback from multiple sources to influence product priorities and roadmaps. This role will be instrumental in defining KPIs, driving performance insights and embedding a culture of data-informed decision making across product teams.

Your Responsibilities in more detail

• Product Analytics: Define KPIs and establish tracking and reporting mechanisms
• Implementation of analytic tools across a range of digital products to track usage patterns using Clarity, Google Analytics or similar
• Product Optimization: Analyze product usage behaviour to improve adoption, engagement and satisfaction
• Dashboard Management: Develop dashboards to communicate key metrics
• User Insights: Combine qualitative and quantitative research methods to understand product usage and identify opportunities to improve user experience
• Experimental Design: Design and manage A/B tests and experiments
• Analysis & Reporting: Provide statistical analysis and actionable insights
• Data Storytelling: Translate complex data into clear recommendations
• Build Product Expertise: Contribute to product strategy and discussions
• Cross-Functional Collaboration: Experience working in agile teams and collaborating with cross-functional stakeholders. At ease working with designers, developers and product owners
• Develop Partnerships: Support hypothesis creation and strategic decisions

Who we are looking for

We are looking for individuals who act with security, respect, and integrity in everything they do, valuing teamwork as one TKE team. Professionals who are eager to learn, take ownership of their development, and contribute to the delivery of high-quality results, always focused on achieving and exceeding our customers’ expectations.

Required Skills & Experience:

• 5+ years of proven experience in Product Analytics and data-driven decision making
• Strong expertise in quantitative and qualitative UX Research methodologies
• Advanced proficiency in SQL and data analysis
• Hands-on experience with analytics platforms such as Microsoft Clarity, Hotjar, UXCam, Google Analytics, or similar
• Experience designing, executing, and analyzing A/B tests and experiments
• Strong statistical analysis and hypothesis validation skills
• Experience building dashboards and performance reporting using tools such as Power BI, Tableau, Looker, or Metabase
• Ability to analyze user behavior, adoption, engagement, and product performance metrics
• Strong data storytelling and stakeholder communication skills
• Experience working in Agile, cross-functional product teams
• Familiarity with product management and product discovery frameworks
• Fluent Business English

What we offer

• Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
• Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
• Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability –We act with responsibility and environmental awareness
• Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Who we are

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, including design, installation, and maintenance of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – including multi-brand modernization and service any place, any time. With TK Elevator’s AI and digital solutions there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.