Printing Machinery Sales Engineer - Global Travel

Beside Talent; Barcelona; Remoto; EUR 28.000 - 38.000; Tempo integral

Resumo da vaga

Amex Global Business Travel (Amex GBT) seeks a Travel Counselor for our After Hours team in Barcelona to support corporate clients in German and English. You will advise and book travel, analyze options, ensure policy compliance and deliver outstanding service in a fast-paced, shared customer environment.

You’ll work with Amadeus GDS to coordinate domestic and international itineraries, handling air, rail, hotels, and other arrangements while contributing to a 24/7 operation with strong career

Qualificações

• Native German proficiency (written and verbal) required.
• Amadeus GDS experience with at least two years.
• English proficiency; other European languages a plus.
• Attention to detail and integrity in handling traveller information.
• Strong understanding of corporate travel and supplier policies.

Responsabilidades

• Advise and arrange travel for corporate clients (individuals and groups).
• Analyze options and anticipate traveller needs to upsell services.
• Book domestic and international travel across air, rail, and accommodations.
• Use Amadeus GDS; refreshment training may be provided.
• Ensure compliance with travel policy and regulatory requirements.
• Provide excellent customer service and collaborate with the team to improve service levels.

Conhecimentos

Amadeus GDS

German language

English language

Travel industry knowledge

Customer service

Teamwork

Descrição da vaga

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Travel Consultant - After Hours - German and English Speaking with Amadeus

Location: Barcelona, Spain; Poland. Status: Full time. Job ID: J-86197.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Please kindly note this role is to work for our After Hours team in a shared customer environment.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro‑actively anticipate traveller needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Amadeus Global Distribution System – refreshment training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Amadeus) – two years minimum experience
• Native or full working proficiency in German (written and verbal) is a must. English and any additional European language could be considered a plus
• Attention to detail
• Act with integrity, and look after personal traveller information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work fixed afternoon shifts and weekends.

Location: Spain.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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