Post-Market Complaints & QA Specialist

Grifols; Parets del Vallès; Hybrid; EUR 40,000 - 64,000; Full time

Benefits offered by this job

Permanent contract

Occasionally remote

Parets del Vallès location

Flexible schedule

Job summary

Grifols seeks a Specialist to manage customer complaints for immunohematology products and oversee post-market surveillance within the Diagnostic Grifols unit.

The role requires a Bachelor's in Engineering and 2 years in QA/compliance in pharma or medical devices, with strong English, communication, and analytical skills. Occasional remote work may be possible within a structured schedule.

Qualifications

• Bachelor's degree in Engineering (Industrial, Organizational) is required.
• 2 years of experience in Complaints, QA or Regulatory Affairs in pharma/medical devices.
• English at C1 level.
• Excellent communication skills.
• Analytical and precision skills.
• Ability to work in a team.

Responsibilities

• Manage complaints related to Software and Hardware for immunohematology products.
• Analyze complaints with risk and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participate in recalls and Field Safety Actions.
• Develop and maintain quality procedures related to complaints, vigilance and post-market surveillance.
• Create post-market surveillance plans and reports according to regulations.

Skills

Data automation

AI awareness

English C1

Analytical skills

Communication skills

Teamwork

Education

Bachelor's Degree in Engineering (Industrial, Organizational)

Job description

Grifols seeks a Specialist to manage customer complaints for immunohematology products and oversee post-market surveillance within the Diagnostic Grifols unit.

The role requires a Bachelor's in Engineering and 2 years in QA/compliance in pharma or medical devices, with strong English, communication, and analytical skills. Occasional remote work may be possible within a structured schedule.