Complaints Specialist

Grifols; Parets del Vallès; Hybrid; EUR 40,000 - 64,000; Full time

Benefits offered by this job

Permanent contract

Occasionally remote

Parets del Vallès location

Flexible schedule

Job summary

Grifols seeks a Specialist to manage customer complaints for immunohematology products and oversee post-market surveillance within the Diagnostic Grifols unit.

The role requires a Bachelor's in Engineering and 2 years in QA/compliance in pharma or medical devices, with strong English, communication, and analytical skills. Occasional remote work may be possible within a structured schedule.

Qualifications

• Bachelor's degree in Engineering (Industrial, Organizational) is required.
• 2 years of experience in Complaints, QA or Regulatory Affairs in pharma/medical devices.
• English at C1 level.
• Excellent communication skills.
• Analytical and precision skills.
• Ability to work in a team.

Responsibilities

• Manage complaints related to Software and Hardware for immunohematology products.
• Analyze complaints with risk and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participate in recalls and Field Safety Actions.
• Develop and maintain quality procedures related to complaints, vigilance and post-market surveillance.
• Create post-market surveillance plans and reports according to regulations.

Skills

Data automation

AI awareness

English C1

Analytical skills

Communication skills

Teamwork

Education

Bachelor's Degree in Engineering (Industrial, Organizational)

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunity fostering an inclusive environment where diversity makes us be outstanding.

In our Technical Area Department, we are looking for a Specialist to manage customer complaints for all immunohematology products of the Diagnostic Business Unit, as well as the management of the post-market surveillance system of Diagnostic Grifols SA.

What Your Responsibilities Will Be

• Manage complaints related with Software and Hardware, as part of immunohematology products.
• Analyze complaints by performing risk assessment and reportability assessment to Health Authorities.
• Create trend reports, complaints monitoring, and auditing registered cases.
• Reportability of adverse events to Health Authorities and participation in product recalls, defining Field Safety Corrective Actions and Field Safety Notices according to applicable regulations.
• Participate in the development and maintenance of quality procedures related to complaints, vigilance system and post-market surveillance.
• Create post-market surveillance plans and reports according to applicable regulations.

Who You Are

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's Degree in Engineering (Industrial, Organizational).
• 2 years of experience in Complaints, Quality Assurance or Regulatory Affairs within pharmaceutical industry and/or medical devices.
• Experience in data automation and Artificial Intelligence tools is a plus.
• English level is C1.
• Excellent communication skills.
• Analytical and precision skills.
• Ability to work in a team.

What We Offer

It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.

We believe in diverse talent and want to remove any barriers that may hinder your participation. If you require any adjustments in our selection process, please do not hesitate to inform us when applying. We are here to help.

Grifols is an equal opportunity employer.

Benefits Package

• Contract of Employment: Permanent
• Flexibility for U Program: Occasionally remote
• Location: Parets del Vallès
• Location: SPAIN : España : Parets del Valles:[[cust_building]]
• Flexible schedule: Monday-Thursday 7-10 to 16-19h and Friday 8-15h (with the same flexible start time).

www.grifols.com

Learn more about Grifols