Planning Analyst

N26; Madrid; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium bank account access for you

Development budget

Language apps

Public transportation discounts

Wellness memberships discounts

Work from home budget

Relocation visa support

Descripción de la vacante

N26 is seeking a Planning Analyst to administer schedules across front and back-office operations, steering resources and KPIs to meet capacity targets and SLAs. You will maintain staffing thresholds from scheduling creation through to capacity management, and lead improvement projects with stakeholders.

The role requires strong communication, English proficiency, and experience with advanced spreadsheets; Calabrio experience is a plus.

Formación

• Experience with scheduling and capacity management processes.
• Strong written and verbal communication for operations and management.
• Proficiency with advanced spreadsheets (Excel/Google Sheets).
• Experience in Workforce Management roles is a plus.
• Familiarity with workforce management technologies such as Calabrio is a plus.

Responsabilidades

• Maintain network staffing within thresholds from scheduling creation to capacity management.
• Lead projects with stakeholders to improve scheduling and capacity processes.
• Ensure all service desk tickets and WFM emails are supported within SLA.
• Regularly review processes and suggest improvements to optimize capacity.
• Communicate solutions clearly to operations and management in written and oral form.
• Contribute to a collaborative and innovative team culture.

Conocimientos

Scheduling

Stakeholder management

Communication

Advanced spreadsheets

WFM experience

Calabrio

Herramientas

Calabrio

Descripción del empleo

About The Opportunity

We are looking for a Planning Analyst that will be in charge of administering several schedules for different operation areas both front & back-office and steering network resources and capacity KPIs to ensure the achievement of capacity targets and Service Level Agreements.

In This Role, You Will

• Maintain network staffing within threshold from scheduling creation through to network capacity management.
• Manage projects & stakeholders to improve scheduling and capacity management processes with the support of your team and manager.
• Ensure all service desk tickets and WFM emails are supported within agreed SLA.
• Regular process review providing feedback and suggestions on how to improve & optimise.
• Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
• Contribute to the culture of the team to create an innovative and collaborative environment.

What You’ll Need To Be Successful

• Embrace and adapt to change with a positive, resilient approach to challenging situations.
• Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff.
• English language proficiency is a must, additional languages relevant to our markets are a plus.
• Experience with advanced Spreadsheets (excel or google).
• Experience in Workforce Management roles is a plus.
• Experienced in working with workforce management technologies, ideally Calabrio, is a plus but not essential.

What’s In It For You

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who We Are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We’ve eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Equal Opportunities

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential.

We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to [e-mail].

Visit our website to learn more about Diversity, Equity, & Inclusion at N26.