Personal VIP Manager (Evening Schedule)

Jobgether SRL; España; Remote; EUR 40.000 - 62.000; Vollzeit

Benefits dieser Stelle

Fully remote working arrangement

Stable evening schedule 18:00–02:00 (C

Medical insurance

Learning and development budget

English language courses

Professional growth plans

Team and company events

Flexible benefits allowance

Zusammenfassung

Jobgether SRL is seeking a Personal VIP Manager for a fully remote, evening-shift role in Spain. You will manage a portfolio of high-value customers in the iGaming space, delivering tailored support and proactive engagement to boost loyalty and retention.

You will communicate across channels, analyze user activity, and collaborate with Sales to optimize workflows while developing product knowledge and VIP capabilities.

Qualifikationen

• Fluent English proficiency, written and spoken.
• Experience in iGaming or online gambling, with engagement/retention focus.
• Strong communication skills across email, chat, and phone.
• Ability to build rapport and manage high-value customer relationships.
• Time management and organizational skills to handle a VIP portfolio.
• Willingness to work an evening schedule and remote setup.
• Familiarity with Excel or similar tools is an advantage.
• Nice-to-have: experience with SoftSwiss administration platform.

Aufgaben

• Monitor and manage a portfolio of VIP customers with personalized communication.
• Develop engagement strategies to maintain activity and loyalty.
• Identify inactive customers and proactively re-engage them.
• Analyze customer behavior to tailor support and experiences.
• Provide assistance via email, messaging, and phone with platform features.
• Handle objections and resolve concerns while maintaining professionalism.
• Maintain accurate customer records in internal systems.
• Organize daily tasks to meet service expectations and objectives.
• Collaborate with VIP and Sales teams to improve workflows and retention.
• Continuously develop product knowledge and VIP tools.

Kenntnisse

Customer engagement

Communication

Time management

Empathy

Remote work

Tools

Excel

SoftSwiss

Jobbeschreibung

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Personal VIP Manager (Evening Schedule) based in Spain.

Join a dynamic international technology environment specializing in digital products and B2B services within the iGaming industry. As a Personal VIP Manager, you will build and maintain strong relationships with high-value customers, helping them stay engaged and enjoy a personalized experience across digital platforms. You will monitor customer activity, identify opportunities to reconnect with inactive users, and deliver tailored support that strengthens long-term loyalty. Through proactive communication across email, messaging platforms, and phone calls, you will address customer needs and promote relevant platform features. Working in a collaborative, fast-paced team, you will have the opportunity to develop your customer relationship management skills and contribute directly to user engagement and retention. This fully remote position offers a stable evening schedule, professional development opportunities, and a supportive culture that values initiative, flexibility, and continuous learning.

Accountabilities:

• Monitor and manage a portfolio of VIP customers, maintaining strong relationships and ensuring consistent, personalized communication.
• Develop and implement engagement strategies to maintain customer activity, strengthen loyalty, and encourage continued participation across digital platforms.
• Identify inactive or disengaged customers and proactively initiate contact to re-engage them and encourage their return.
• Analyze customer behavior, preferences, and activity patterns to identify opportunities for tailored support and improved customer experiences.
• Provide personalized assistance by understanding individual customer needs, responding to inquiries, and recommending relevant platform features and services.
• Manage incoming and outgoing communications through multiple channels, including email, messaging applications, and telephone calls.
• Communicate the benefits and features of the platforms in an engaging, customer-focused manner while building trust and maintaining professional relationships.
• Handle customer objections, concerns, and challenging situations with empathy, professionalism, and a solutions-oriented approach.
• Maintain accurate customer records and update relevant information in internal systems to support effective relationship management.
• Organize daily tasks and manage time effectively to meet established deadlines, service expectations, and engagement objectives.
• Collaborate with colleagues across the VIP and Sales teams to share insights, improve workflows, and contribute to overall customer retention goals.
• Continuously develop product knowledge and become proficient in the tools and systems used to manage VIP customer relationships.

Requirements:

• Previous professional experience in the iGaming or online gambling industry, with an understanding of customer engagement and retention practices.
• Fluent English proficiency, both written and spoken, with the ability to communicate confidently and professionally with customers.
• Strong communication skills, including experience handling telephone conversations, email correspondence, and messaging-based customer interactions.
• Proven ability to build rapport with customers, communicate platform benefits persuasively, and maintain positive long-term relationships.
• Experience handling objections, resolving customer concerns, and adapting communication approaches to different customer personalities and situations.
• Strong customer orientation, with the ability to understand individual preferences and deliver personalized, high-quality support.
• Excellent time management and organizational skills, with the ability to prioritize tasks, manage a customer portfolio, and meet established deadlines.
• Empathy, emotional intelligence, and resilience when dealing with demanding customers or complex situations.
• A proactive mindset, willingness to learn new tools and systems, and motivation to continuously improve professional skills.
• Ability to work independently while collaborating effectively with a team in a fast-paced, international environment.
• Availability to work a fixed evening schedule from 18:00 to 02:00 Kyiv time, Monday to Friday, consisting of seven working hours and a one-hour break, with no rotating shifts.
• Familiarity with Microsoft Excel or similar spreadsheet tools is an advantage.
• Previous experience using the SoftSwiss administration platform is desirable but not essential.

Benefits:

• Fully remote working arrangement, with the option to work from a comfortable and secure location or from company hubs in Kyiv and Warsaw.
• Stable Monday-to-Friday evening schedule, with no rotating shifts.
• 20 working days of paid time off annually, in addition to public holidays and sick leave.
• Medical insurance with access to leading healthcare providers.
• Coverage for psychological support through the Pleso platform.
• Monthly flexible benefits allowance to spend on personal interests, hobbies, sports, and other eligible activities.
• Individual learning and development budget tailored to professional goals and interests.
• Access to corporate English lessons, workshops, training sessions, and an online learning library.
• Structured career development opportunities, including performance reviews, mentoring programs, and professional growth plans.
• Collaborative team culture with team-building activities, corporate events, and workshops.
• Opportunities to contribute ideas, take ownership of responsibilities, and develop new skills in a supportive environment.
• Modern technology and automation that reduce routine work and create more opportunities for professional development.
• An open, proactive workplace culture that values initiative, transparent communication, teamwork, and continuous improvement.
• Commitment to responsible market operations, with no clients using the company's products or services in Ukraine or in Russia and other Russian-speaking markets.