Parts Manager- Aftersales

BYD EUROPE; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

BYD Europe in Madrid invites a seasoned Spare Parts Department Manager to lead the Iberia team, optimize KPIs, and ensure timely delivery of automotive parts.

You will manage inventory, coordinate with suppliers, and drive cost control while upholding quality and customer satisfaction.

The role demands 5+ years in automotive/E-mobility, a technical/engineering/management bachelor's, and fluency in Spanish and English.

Qualifications

• Strong automotive parts business background and understanding of the sector.
• Experience in automotive/E-mobility and parts distribution.
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Responsibilities

• Lead and guide the spare parts department team, delegate tasks, and oversee training.
• Monitor KPI indicators, inventory levels, orders, and supplier activities; identify risks and improve processes.
• Manage inventory and logistics; plan spare parts stock to meet business needs and reduce costs.
• Control quality and cost of spare parts orders; review material rationality and logistics costs.
• Handle customer feedback and maintain supplier relationships; promote problem-solving and satisfaction.
• Define and implement pricing strategies based on market competitiveness.
• Provide regular reports on orders, on-time delivery (OTD), invoicing, inventory, and sales.
• Complete other tasks as assigned by the leader or Aftersales Manager.

Skills

Team management

KPI monitoring

Inventory management

Cross-cultural communication

Spanish & English fluency

Education

Bachelor's degree in technical/engineering/management

Job description

Who We Are

BYD Group is a leading high-tech multinational, based in Shenzhen, China. Operating across four core industries ; IT, automotive, new energy, and rail transit ; As of today, BYD employs nearly one million people worldwide.

At BYD Iberia, we are redefining the future of mobility. As part of the world’s leading New Energy Vehicle company, we are committed to building a sustainable, zero-emission future where technology and nature coexist in harmony.

What You’ll Be Doing

• Responsible for team management and guidance: manage the spare parts department team, allocate work reasonably, organize training, enhance team business capabilities, and ensure efficient completion of various tasks;
• KPI monitoring and process optimization of all spare parts activities in Iberia market: monitoring various KPI indicators within the department, inventory leveles, orders, suppliers activities…, warning potential risks, analyzing and improving processes, identify trends, deviations and enhancing order delivery efficiency;
• Inventory and logistic management, counting and performance management: establish and improve inventory management system, and plan spare parts inventory levels reasonably according to business needs; Organize monthly and year-end inventory checks to ensure accurate inventory data, promptly handle abnormal situations such as inventory surplus and deficit, optimize inventory structure, and reduce inventory costs;
• Quality and cost control: control the quality of spare parts orders purchased by the branch, review the rationality of materials, reduce the risk of procurement errors, and control logistics costs;
• Handling customer feedback and maintaining relationships: collecting customer feedback, organizing specialized training, promoting problem-solving, improving customer satisfaction, and maintaining good cooperative relationships;
• Analyze, define, develop and implement pricing strategies according to market competitiveness
• Regular reporting about orders, OTD, invoicing, inventory, sales, pricing.
• Completing other tasks assigned by the leader or Aftersales Manager.

What You Bring

• Strong automotive parts business background (parts, accessories and other products)
• Minimum Bachelors degree in a technical/engineering/management field of study
• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in Spanish language and English is a must.
• High-level attention to details, time management and accuracy.

Why Join Us

• Be part of a fast-growing, innovative global automotive company.
• Work closely with top leadership, influencing strategic projects and initiatives.
• Collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence.
• Opportunity to develop professionally and grow within a leading organization in the electric mobility sector.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team