Order Processing Professional

Atlas Copco Group; Madrid; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Private health insurance

Childcare vouchers

Life Insurance Coverage

Pension Plan

Flexible Working Hours

Hybrid Working Options

On-Site Parking

Employee Discounts Platform

LinkedIn Learning access

English language courses

Job summary

Atlas Copco Group in Madrid is seeking a Customer Orders Coordinator to ensure accurate order processing and effective support across the order-to-delivery cycle. You will coordinate with production, logistics and sales to resolve issues and maintain current information on availability, delivery dates, pricing and returns.

This role requires a practical understanding of order management and customer service, SAP and CRM knowledge, and strong attention to detail.

Qualifications

• Experience with order management and customer service processes.
• Knowledge of SAP and CRM systems.
• Proficient with Microsoft Office.
• Strong attention to detail and problem-solving skills.
• English proficiency is required (min B1).

Responsibilities

• Process customer orders accurately and efficiently.
• Resolve order, delivery, and shipping issues.
• Monitor orders and update product availability and prices.
• Coordinate with production, logistics, and distribution teams.
• Manage product/parts returns and related documentation.
• Analyze reports on inquiries, service issues, delivery performance, and returns.
• Provide customers with order status and delivery information.
• Maintain data accuracy in ERP and customer service systems.
• Escalate complex issues to senior team members.

Skills

Order management

Customer service

Logistics

SAP

CRM

Microsoft Office

Attention to detail

Problem solving

Teamwork

English B1

Tools

SAP

CRM (C4C / Salesforce)

MS Office

Job description

To ensure accurate and timely processing of customer orders while providing effective support throughout the order-to-delivery process. The role contributes to customer satisfaction by coordinating with internal stakeholders, resolving order-related issues, and maintaining accurate information regarding product availability, delivery dates, pricing, and returns.

• Process customer orders accurately and efficiently in accordance with company procedures.
• Manage and resolve order, delivery, and shipping-related issues.
• Monitor customer orders and ensure systems are updated with current information regarding product availability, shortages, delivery schedules, and price changes.
• Act as a liaison between customers, production, logistics, and distribution teams to facilitate smooth order fulfillment.
• Support the management of product/partsreturns and related documentation.
• Analyze and summarize reports on customer inquiries, service issues, delivery performance, customer complaints, sales trends, and return reasons.
• Provide customers with information and/or documentation regarding order status, product availability, and delivery.
• Maintain data accuracy in ERP and customer service systems or platforms.
• Escalate complex issues to senior team members when appropriate

Your skills and experience

• Understanding of order management, customer service processes, logistics, shipping, and returns processes by experience
• English knowledge is a must (min. B1) written and spoken
• Knowledge of SAP and CRM (C4C, Salesforce or similar)
• Knowledge of Microsoft Office applications.
• Customer-oriented mindset.
• Strong attention to detail and accuracy.
• Problem-solving and analytical thinking.
• Organizational and time-management skills.
• Ability to work collaboratively within a team environment.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role.

• Flexible Compensation Benefits – including private health insurance and childcare vouchers.
• Life Insurance Coverage – providing added security and peace of mind.
• Pension Plan – helping you build a strong financial future.
• Flexible Working Hours and Summer Schedule with reduced working hours for three months.
• Meal Allowance, free coffee and fruit – supporting your daily wellbeing at work.
• Hybrid Working Options – up to 5 remote working days per month during winter and 8 days during the summer schedule.
• On-Site Parking – convenient and free parking facilities.
• Employee Discounts Platform – exclusive offers and savings across a wide range of brands and services.
• Internal Learning & Development Platform – including English language courses and full access to LinkedIn Learning.
• Christmas Benefits & Family Events – including gift cards for employees' children, children's holiday celebrations, Christmas hampers, and more.
• Partnerships with Leading Business Schools – offering access to executive education and professional development opportunities.
• Commitment to Diversity, Equity & Inclusion through our comprehensive Equality Plan.

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 10/19/26 Legal Entity: Atlas Copco S.A.E.