Operations Surety Specialist (Hybrid)

Crossell; Madrid; Presencial; EUR 38.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance-based annual bonus

Descripción de la vacante

The Hispanic Alliance for Career Enhancement is looking for an Operations Surety Specialist based in Madrid. In this role, you will handle surety bond and guarantee requests, ensuring compliance while maintaining exceptional service standards.

Your responsibilities include coordinating bond issuance, guiding clients on legal requirements, and processing payments accurately. Candidates should have relevant degrees, fluency in English, and client-facing experience within financial sectors. The position offers a salary range of EUR 38,000 to EUR 64,000, along with performance-based bonuses.

Formación

• Completed commercial education or related bachelor's degree is required.
• Fluency in English is mandatory.
• Previous client-facing experience in banking, insurance or financial services.

Responsabilidades

• Review and coordinate issuance of surety bonds and guarantees.
• Deliver high-quality client service handling requests in a timely manner.
• Support clients with account statements and payment-related inquiries.

Conocimientos

Client-focused

Proactive

Strong communication

Stakeholder management

Educación

Bachelor's degree in Economics, Finance, Business Administration or Law

Descripción del empleo

Location: Madrid, M, ES

About the Role

As an Operations Surety Specialist, you will play a key role in delivering exceptional service to our global corporate clients and brokers. You will be responsible for the timely and accurate handling of surety bond and guarantee requests while ensuring compliance with legal and regulatory requirements. You will work closely with internal stakeholders, clients, and brokers to support business growth and deliver an outstanding client experience.

Your Key Responsibilities

• Review and coordinate the issuance of surety bonds and guarantees, ensuring compliance with regional jurisdictional and regulatory requirements.
• Provide guidance on guarantee and bond wordings, particularly under English Law and URDG758 frameworks.
• Structure and support complex surety transactions while minimizing operational and regulatory risks.
• Deliver high-quality client servicing by handling requests, inquiries, amendments, and new transactions in a timely and accurate manner.
• Maintain and strengthen relationships with clients and brokers, contributing actively to business growth and client satisfaction.
• Analyze incoming emails and documentation, assess the nature of requests, and allocate tasks efficiently to the appropriate teams.
• Process and allocate client payments accurately, support reconciliations and premium bookings, and resolve discrepancies when necessary.
• Support clients with account statements and payment-related inquiries while ensuring high service standards and responsiveness.

About the Team

The Surety Europe Team is a growing and dynamic international team closely collaborating with the Surety business unit. Driven by strong customer orientation and service excellence, we support profitable business growth while maintaining high levels of client satisfaction. Our team operates across multiple European locations, including Germany and Spain, fostering a collaborative and multicultural working environment.

About You

You are client-focused, proactive, and highly organized. You enjoy working in an international environment, taking ownership of your responsibilities, and collaborating with different stakeholders. You bring strong communication and stakeholder management skills, can prioritize effectively, work independently, and build strong working relationships both internally and externally. You are also a strong team player who enjoys sharing knowledge and supporting the growth of colleagues.

Essential Skills & Experience

• Completed commercial education, preferably as a banking specialist, or bachelor's degree in Economics, Finance, Business Administration or Law. Equivalent professional experience will also be considered.
• Previous experience in a client-facing role, ideally within banking, insurance, or financial services.
• Solid experience in guarantees and surety bond issuance.
• Strong understanding of direct issuance guarantee business and guarantee frameworks, particularly under English Law and URDG758.
• Fluency in English is mandatory.

Nice to Have

• 5-7 years of professional experience within banking, insurance, or financial operations.
• Knowledge of sanctions screening, AML procedures, commercial law and company law.
• Certified Specialist in Demand Guarantees (CSDG) or similar certification is considered an asset.
• Knowledge of Italian Law is considered a strong advantage.
• Italian language skills (written and spoken) are considered a strong advantage, while knowledge of German would be an additional asset.
• Experience working in an international and cross-functional environment.

What We Offer

For Spain, the base salary range for this position is between EUR 38,000 and EUR 64,000 (for a full‑time role). The specific salary offered considers the requirements, scope, complexity and responsibilities of the role and the applicant’s own profile including education, qualifications, expertise, specialisation, skills and experience. In situations where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance‑based annual bonus.

About Swiss Re Corporate Solutions

Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer. Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of age, gender, race, ethnicity, gender identity or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics.