Night Front Office Host

The Social Hub; Madrid; Presencial; EUR 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts across Europe properties

Learning & growth opportunities

Dynamic multinational company culture

Employee events & community

Descripción de la vacante

The Social Hub Madrid is seeking a Night Front Office Host to manage the lobby while the city sleeps. You’ll greet late arrivals, handle check-ins and ensure a safe, welcoming atmosphere through the night.

You’ll work a regular night schedule with 1–3 years in hospitality, be fluent in English and preferably Spanish, and confidently use PMS, kiosks, and messaging tools. Join our dynamic, multinational team and enjoy employee discounts across Europe.

Formación

• 1–3 years of experience in hospitality or a similar guest-facing role.
• Calm, friendly presence that makes guests feel safe at night.
• Comfortable working night shifts on a regular schedule.
• Proactive, reliable and great at solving things independently.
• Handle quieter hours and busy moments with steady energy.
• Comfortable using digital systems like PMS, kiosks and messaging tools.
• Clear communication in English; Spanish preferred.

Responsabilidades

• Welcome late-night guests and create a safe, relaxed atmosphere.
• Handle check-ins, payments, reports and night processes with accuracy.
• Keep the lobby clean, organized and comfortable throughout the night.
• Support guests with questions, special requests and unexpected issues.
• Monitor the building and flag anything unusual or urgent.
• Prepare morning handovers and share guest insights with the day team.
• Work closely with Housekeeping and Maintenance when needed.

Conocimientos

Hospitality experience

Night shift

English proficiency

Spanish preferred

PMS experience

Customer service

Herramientas

PMS systems

Kiosks

Messaging tools

Descripción del empleo

Your Mission, Should You Choose to Accept It

As our Night Front Office Host, you’re the calm, confident presence that keeps our hotel running while the city sleeps. You greet late arrivals with warmth, help guests settle in and make the night feel safe, smooth and friendly. You own the lobby overnight, keeping everything tidy and welcoming. While others wind down, you take charge of check-ins, and those unexpected moments that make night shifts memorable. You’re the person guests rely on when they need help at 2AM, and the one who hands them a smile before sunrise.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome late-night guests and create a safe, relaxed atmosphere
• Handle check-ins, payments, reports and night processes with accuracy
• Keep the lobby clean, organized and comfortable throughout the night
• Support guests with questions, special requests and unexpected issues
• Monitor the building and flag anything unusual or urgent
• Prepare morning handovers and share guest insights with the day team
• Work closely with Housekeeping and Maintenance when needed
• Promote TSH spaces and experiences when relevant

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring a calm, friendly presence that makes guests feel safe at night
• You’re comfortable working night shifts on a regular schedule
• You’re proactive, reliable and great at solving things independently
• You handle quieter hours and busy moments with the same steady energy
• You’re comfortable using digital systems like PMS, kiosks and messaging tools
• You communicate clearly in English and preferably Spanish
• You’re a team player who gives clear handovers and supports smooth operations

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.