NeuraGym Operations Lead — Robotics & AI Training

Neura Robotics; Zaragoza; On-site; EUR 85,000 - 110,000; Full time

Job summary

Neura Robotics in Zaragoza seeks an experienced operations leader to launch and run NEURAGyms, coordinating on-site teams and cross-functional support to ensure excellent customer outcomes.

You will own end-to-end customer operations from feasibility to deployment, monitor cost and utilization, and feed insights to shape processes and the product roadmap. Fluent communication and hands-on problem solving are essential in a fast-moving environment.

Qualifications

• Degree in Engineering, Applied Sciences, Operations Management or a related field.
• 5+ years leading customer-facing tech operations or managing large-scale product/program rollouts in robotics, manufacturing, autonomous systems, or cloud services.
• Proven leadership of multidisciplinary teams with external-customer success.
• Ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks.
• Comfortable switching between robotics/AI/cloud discussions and budgets/customer value.
• Data-driven mindset: define and refine KPIs balancing efficiency, cost and customer impact.
• Experience managing site-level budgets and coordinating vendors or external service providers.

Responsibilities

• Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities.
• Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network to deliver a seamless customer experience.
• Own the full customer operations journey from feasibility to day-to-day execution to validated skill on the robot.
• Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes to lift efficiency and value.
• Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and evolving business model.
• Manage the essentials - budget, assets, facility basics and IT uptime so the team and customers can focus on teaching robots.

Skills

Leadership

Data-driven

Communication

Problem-solving

Budget coordination

Education

Engineering/Applied Sciences/Operations mgmt

Job description

Neura Robotics in Zaragoza seeks an experienced operations leader to launch and run NEURAGyms, coordinating on-site teams and cross-functional support to ensure excellent customer outcomes.

You will own end-to-end customer operations from feasibility to deployment, monitor cost and utilization, and feed insights to shape processes and the product roadmap. Fluent communication and hands-on problem solving are essential in a fast-moving environment.