Membership Relations Manager

Socialhub®; Laza; Presencial; EUR 38.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Awesome discounts on Europe properties

Events and community outings

Hybrid hospitality environment

Descripción de la vacante

The Social Hub in Barcelona is seeking a Member Relations Manager to nurture a vibrant community both online and offline. You’ll build genuine relationships, spark conversations, and ensure members feel they truly belong, on the floor, at events, and within our digital space.

You’ll lead the Membership Host team, develop the community strategy, gather feedback, and turn programs into meaningful experiences that boost loyalty and retention across our multi-national platform.

Formación

• At least 2 years in community, hospitality, membership, or a people-facing role.
• Strong written and spoken English and Spanish.
• Able to build relationships and connect with people.
• Confident, outgoing, and comfortable speaking to groups.
• Calm under pressure; solution-oriented.
• Flexible and able to work evenings or weekends.
• Based in Barcelona and legally allowed to work in Spain.

Responsabilidades

• Build genuine relationships with members and connect them with each other.
• Be a constant presence on the floor, checking in, listening, and getting involved.
• Drive member loyalty and retention through standout experiences and personal attention.
• Gather feedback, read the room, and help shape the community strategy.
• Handle tricky conversations with confidence and care.
• Lead and coach the Membership Host team.
• Bring global member programs to life at your hub.

Conocimientos

Communication skills

English & Spanish

People-facing

Public speaking

Flexibility

Descripción del empleo

Your Mission Should You Choose To Accept It

At The Social Hub , our members are everything . As Member Relations Manager, you are the heartbeat of the hub , the person who knows everyone , connects the dots , and makes people feel like they truly belong . You build real relationships , spark conversations , and turn a shared space into a thriving community , both online and offline. You are visible, present , and trusted , whether that’s on the floor , at an event , or inside our digital community . This role exists to keep our members engaged , loyal , and excited to be part of something bigger . You lead a team , shape the community strategy , and give members a voice that actually gets heard . If people naturally gravitate towards you and you love bringing others together , you’ll feel right at home here .

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Buildgenuinerelationshipswithmembersandactivelyconnectthemwitheachother
• Be aconstantpresenceonthefloor,checkingin,listening, andgettinginvolved
• Drivememberloyaltyandretentionthroughstandoutexperiencesand personalattention
• Gatherfeedback,readtheroom, andhelpshapethecommunitystrategy
• Handletrickyconversationswithconfidenceand care
• Lead and coachtheMembershipHoststeam
• Bringglobalmemberprogramstolifeatyourhub

WhatYou’llHave

• Youhaveatleast2yearsofexperienceincommunity,hospitality,membership,orapeople-facingrole
• You bring strong communication skills, written and spoken, in English and Spanish
• Youconnecteasilywithpeopleandgenuinelyenjoybuildingrelationships
• Youareconfident,outgoing, andcomfortablespeakingtogroups
• Youstaycalmunderpressureandlookforsolutions,notproblems
• Youare flexible andhappytoworkeveningsorweekendswhenthecommunityisbuzzing
• You are based in Barcelona, and legally allowed to work in Spain

What Do Offer

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of courseall of the other amazing salary and benefit stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.