Medical Information and Adverse Event Intake Specialist with Hungarian, English and additional [...]

IQVIA; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading global clinical research organization is seeking an expert in pharmaceutical safety services. The role involves providing medical information support, processing safety data, and liaising with healthcare professionals. Candidates must hold a Life Sciences degree and have excellent proficiency in Hungarian, English, and either Arabic, Norwegian, or Hebrew. This position requires strong organizational skills and the ability to manage multiple projects simultaneously. Opportunities for professional growth are available within the global team.

Formación

• Excellent communication skills in multiple languages.
• Ability to learn new skills across Lifecycle Safety services.
• Strong organizational and time management skills.

Responsabilidades

• Provide phone support regarding adverse events and medical inquiries.
• Review and process safety operational data.
• Document incoming safety data calls and emails.
• Train and mentor less experienced team members.
• Communicate effectively within the project team.

Conocimientos

Hungarian language proficiency (C1)

English language proficiency (C1)

Arabic, Norwegian, or Hebrew proficiency (C1)

Attention to detail

Organizational skills

Educación

Life Sciences Degree

Descripción del empleo

Use your scientific and foreign language expertise to join the world’s leading comprehensive pharmaceutical safety services organization at on a fast-growing team performing medical information call center services. Apply your knowledge and expertise, including complex decision making, to review, assess and process safety and product quality information. Be a part of a global team to help ensure the safety profiles of products marketed around the world with development opportunities to ultimately provide oversight on projects and teams.

Responsibilities

• Provide phone support to health care professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required. This does NOT include commercial sales support.
• Receive, triage, review and process Lifecycle safety operational data. Perform data entry for tracking and Lifecycle safety databases, coding relevant medical terminology, writing descriptive narratives, generating queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, coordinating translations.
• Receive and document incoming telephone calls or emails from investigative sites or other sources reporting safety data.
• Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members and operations staff.
• Establish and maintain effective team project service operations communications
• Liaise with Project Manager by proactively identifying issues and proposing solutions
• Participate in training across Lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives

Required Knowledge, Skills and Abilities

• Life Sciences Degree
• Excellent written and verbal skills in Hungarian, English and either Arabic, Norwegian or Hebrew (minimum C1)
• Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Excellent organizational skills and time management skills.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.

This role is not available for UK visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com