Medical Clerk-Call Center

Delaware Valley Community Health Family Medicine Residency Program; Los Santos; Presencial; EUR 22.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision & Dental Insurance

HSA & FSA Options

401(k) with Match

Life Insurance

Tuition Reimbursement

Generous Paid Time Off

Growth & Professional Development

Descripción de la vacante

Delaware Valley Community Health is hiring a Medical Clerk – Call Center in Philadelphia, PA. The role is full-time, 40 hours per week, with typical hours Mon–Fri.

You will be the first voice patients hear, handling scheduling, questions, insurance verification, referrals, and directing to the right resources with professionalism. The organization is driven to serve underserved communities and offers comprehensive benefits, growth opportunities, and a supportive team environment.

Formación

• Medical office knowledge or experience preferred.
• High school diploma or equivalent.
• Experience with EHR systems (EPIC or NextGen) or medical terminology.
• Ability to work independently in a fast-paced environment.
• Spanish fluency is highly desirable.

Responsabilidades

• Screen incoming patient calls and provide prompt, courteous assistance.
• Answer patient questions and forward calls to the appropriate personnel.
• Schedule, reschedule, and cancel patient appointments.
• Read and complete provider messages/request.
• Scan incoming medical documentation.
• Handle and sort incoming faxes.
• Complete Record Request Forms and Medication Refill requests.
• Provide support to the Clerical Support team as needed.

Conocimientos

Medical office knowledge

Spanish fluency

EHR experience

Educación

High school diploma

Herramientas

EPIC / NextGen EHR

Descripción del empleo

Job Details

Job Ref: 4507011

Location: Maria de los Santos Health Center, 401 W Allegheny Ave, Philadelphia, PA 19133

Category: Customer Service

Employment Type: Full-time

Description

We’re hiring! | Medical Clerk – Call Center

Are you friendly, organized, and passionate about helping people? Do you enjoy making a difference through great customer service? Join our team! Maria de los Santos Health Center | Philadelphia, PA

$18-19/hour

Full-Time | 40 Hours/Week

Be the voice patients hear first! As a Medical Clerk–Call Center, you’ll be one of the first points of contact for our patients, helping create a positive experience from the very first call. You’ll assist patients with scheduling appointments, answering questions, verifying insurance, completing referrals, and connecting them with the right resources—all while helping them navigate their healthcare experience with professionalism and compassion. If you’re organized, patient-focused, and thrive in a fast-paced healthcare environment, we want to hear from you!

Who We Are

For over 55 years, Delaware Valley Community Health (DVCH) has been driven by our mission to serve the underserved population of Greater Philadelphia. We feel there is no greater cause than helping those in need, and we welcome all who share in our beliefs to consider joining us. At DVCH, there’s a lot of humanity in our workplace. We support each other in a friendly, dynamic, and diverse environment and treat each other like family. The work is often challenging but it’s always rewarding. We are committed to giving our people every opportunity to succeed. We believe that investing in our employees is the right thing to do by providing quality benefits and continuous learning opportunities to enhance the professional and personal lives of our team members. If you are eager to realize your true potential while helping those in need, we invite you to explore a career with purpose, and join our family at Delaware Valley Community Health.

What You’ll Do

• Screen incoming patient calls and provide prompt, courteous assistance
• Answer patient questions and forward calls to the appropriate personnel
• Schedule, reschedule, and cancel patient appointments
• Read and complete provider messages/request
• Scan incoming medical documentation
• Handle and sort incoming faxes
• Complete Record Request Forms and Medication Refill requests
• Provide support to the Clerical Support team as needed

What We’re Looking For

• Medical office knowledge/experience is highly desirable
• High school diploma or equivalent
• Experience working with an EHR system such as EPIC or Nextgen, or Medical Terminology is highly desirable
• Ability to work independently in a fast-paced, high-volume environment
• Positive, enthusiastic, and patient-focused attitude
• Fluency in Spanish is highly desirable

Schedule Requirements

Must be available to work within the health center's Monday–Friday operating hours.

This is a 40-hour workweek. Candidates must be available to work within the following hours:

Monday–Thursday: 7:00 AM–7:00 PM

Friday: 7:00 AM–5:00 PM

Your assigned schedule will fall within these operating hours.

What We Offer

• Medical, Vision & Dental Insurance
• HSA & FSA Options
• 401(k) with Match
• Life Insurance
• Tuition Reimbursement
• Generous Paid Time Off
• Growth & Professional Development Opportunities

DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer.

For more information about DVCH and its services, visit us online at www.dvch.org.