Material Support Services Representative (LTA) - Matacán MOB, Salamanca, Spain

Airbus Defence and Space; Getafe; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working when possible

Life insurance

Health insurance

Employee stock options

Retirement plan

Kindergarten on-site facilities

CSR initiatives participation

Job summary

Airbus Defence and Space SAU is seeking a Material Support Services Representative based at Matacán Military Air Base in Salamanca. The role acts as the primary on-site liaison with the Customer under the DCare contract, coordinating spares, AGEs, repairs, and ISS per SLAs.

The successful candidate will interface with Customer operations and our internal supply chain, monitor fleet readiness, and drive KPI reporting while ensuring compliance with military standards.

Qualifications

• Bachelor’s degree in Engineering, Logistics, Supply Chain Management, or related field.
• Proven experience in customer-facing roles, contract management, or supply chain operations.
• Direct experience in MRO environments valued for DCare requirements.
• Full professional proficiency in English and Spanish

Responsibilities

• Serve as the on-site liaison for the Customer at Matacán base, building trust and ensuring material needs are met.
• Ensure seamless delivery of material support services (Spare parts, AGEs, Repairs, ISS) per DCare SLAs.
• Act as the interface between Customer operations and internal supply chain and engineering teams.
• Monitor fleet readiness on-site and address supply gaps to minimize impact.
• Track KPIs and service levels, reporting to Customer and management.
• Provide on-site issue resolution and manage escalation to headquarters when needed.

Skills

Customer liaison

Contract management

Supply chain operations

MRO exposure

Interpersonal skills

Negotiation skills

English proficiency

Spanish proficiency

Education

Bachelor’s degree in Engineering, Logistics, Supply Chain Management, or related field

Job description

Airbus Defence and Space.

Based at the Matacán Military Air Base in Salamanca, the Material Support Services Representative will serve as the primary on-site liaison between our company and the Customer, specifically within the framework of the DCare contract.

Key Accountabilities

• On-site Customer Liaison: Act as the dedicated, professional point of contact for the Customer at the Matacán base, building strong, trust-based relationships and ensuring their material needs are understood and met.
• DCare Contract Execution: Ensure the seamless delivery of material support services (Spares, AGEs, Repairs, and ISS) in strict accordance with the specific requirements and Service Level Agreements (SLAs) of the DCare contract.
• Technical & Operational Interface: Act as the critical link between the Customer’s operational/maintenance units and our internal supply chain and engineering directorates, leveraging MRO expertise to facilitate effective communication.
• Fleet Readiness Support: Monitor and drive the material readiness of the LTA fleet on-site, proactively identifying potential supply gaps and implementing immediate solutions to minimize operational impact.
• Performance & Compliance Monitoring: Track and report on key performance indicators (KPIs) and service levels, ensuring that all on-site activities align with both contractual obligations and military operational standards.
• Issue Resolution & Escalation: Provide immediate on-site troubleshooting for material-related issues and manage the formal escalation process to our headquarters for high-impact challenges.

Main Activities

• Daily Operational Coordination: Manage the end-to-end flow of spares and repairs directly at the customer’s location, ensuring seamless logistics, documentation, and technical alignment.
• Stakeholder Engagement: Lead regular on-site meetings and reviews with military personnel and stakeholders to ensure transparency, alignment, and continuous service improvement.
• Inventory & Material Oversight: Oversee the local material support processes to ensure accuracy, efficiency, and compliance with both company and military protocols.
• Reporting & Visibility: Provide regular, high-quality reports to both the Customer and our internal management regarding material status, service performance, and potential risks.
• Continuous Improvement: Identify opportunities to optimize on-site material support processes to enhance customer satisfaction and operational efficiency.

Key Outputs & Impact

• Exceptional customer satisfaction through a highly responsive and professional on-site presence.
• Maximized fleet availability through proactive material management and rapid issue resolution.
• Seamless communication and alignment between the Customer and our global organization.
• Full compliance with contractual SLAs and military operational requirements.

Skills

• Location: This position is based full-time at the Matacán Military Air Base (Salamanca, Spain).
• Education: Bachelor’s degree in Engineering, Logistics, Supply Chain Management, or a related field.
• Experience: Proven experience in customer-facing roles, contract management, or supply chain operations. Direct experience in MRO (Maintenance, Repair, and Overhaul) environments is highly valued and will be considered a significant asset for managing DCare requirements.
• Technical Expertise: Understanding of material support models and the ability to navigate complex logistics and aviation regulatory frameworks.
• Soft Skills: Exceptional interpersonal, communication, and negotiation skills. Must possess a high degree of professional maturity, adaptability, and the ability to represent the company with authority and elegance in a military setting.
• Languages: Full professional proficiency in English (written and spoken) is mandatory. Full professional proficiency in Spanish is essential for daily interaction with the local customer.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Hybrid model of working when possible.
• Collective transport service subject to working calendar/home location.
• Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibility initiatives.
• Excellent upskilling opportunities and great development prospects in a multicultural environment.
• Option to access special rates in products & benefits.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space SAU

Employment Type:

Permanent

Experience Level:

Professional

Job Family:

Material Support & services

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

#YESPOST