Material Support Services Representative (LTA) - Matacán MOB, Salamanca, Spain

Airbus; Getafe; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work where possible

Life insurance

Health insurance

Employee stock options

On-site canteen

Job summary

Airbus Defence and Space is seeking a Material Support Services Representative at the Matacán base to serve as the primary on-site liaison with the Customer. You will bridge the Customer's operational needs with our global supply chain to guarantee fleet availability and contractual compliance.

The role requires strong logistics and MRO understanding, English and Spanish fluency, and the ability to operate in a high-visibility, customer-facing environment on a military base.

Qualifications

• Bachelor's degree in Engineering, Logistics, Supply Chain or related field.
• Experience in customer-facing roles or contract management is desirable.
• Direct MRO experience is valued for DCare requirements.

Responsibilities

• Act as the on-site liaison for the Customer at Matacán base, building trust-based relationships.
• Ensure delivery of DCare material support services in line with SLAs.
• Interface between Customer operations and internal supply chain and engineering teams.
• Monitor fleet material readiness and address supply gaps to minimize impact.
• Track KPIs and ensure compliance with contractual and military standards.
• Provide on-site troubleshooting and manage escalation to HQ for high-impact issues.

Skills

Customer-facing

Contract management

Supply chain

MRO experience

Communication

Education

Bachelor's degree in Engineering/Logistics/Supply Chain

Job description

An opportunity for an Material Support Services Representative (LTA) has arisen within Airbus Defence and Space, Getafe (Madrid).

Based at the Matacán Military Air Base in Salamanca, the Material Support Services Representative will serve as the primary on-site liaison between our company and the Customer, specifically within the framework of the DCare contract.

This is a high-visibility, customer-facing role that requires a unique blend of logistical expertise and technical understanding. You will be the face of our service excellence on the ground, bridging the gap between the customer's operational requirements and our global supply chain to guarantee maximum fleet availability and contractual compliance.

RESPONSIBILITIES

Key Accountabilities

• On-Site Customer Liaison: Act as the dedicated, professional point of contact for the Customer at the Matacán base, building strong, trust-based relationships and ensuring their material needs are understood and met.
• DCare Contract Execution: Ensure the seamless delivery of material support services (Spares, AGEs, Repairs, and ISS) in strict accordance with the specific requirements and Service Level Agreements (SLAs) of the DCare contract.
• Technical & Operational Interface: Act as the critical link between the Customer's operational/maintenance units and our internal supply chain and engineering directorates, leveraging MRO expertise to facilitate effective communication.
• Fleet Readiness Support: Monitor and drive the material readiness of the LTA fleet on-site, proactively identifying potential supply gaps and implementing immediate solutions to minimize operational impact.
• Performance & Compliance Monitoring: Track and report on key performance indicators (KPIs) and service levels, ensuring that all on-site activities align with both contractual obligations and military operational standards.
• Issue Resolution & Escalation: Provide immediate on-site troubleshooting for material-related issues and manage the formal escalation process to our headquarters for high-impact challenges.

Main Activities

• Daily Operational Coordination: Manage the end-to-end flow of spares and repairs directly at the customer's location, ensuring seamless logistics, documentation, and technical alignment.
• Stakeholder Engagement: Lead regular on-site meetings and reviews with military personnel and stakeholders to ensure transparency, alignment, and continuous service improvement.
• Inventory & Material Oversight: Oversee the local material support processes to ensure accuracy, efficiency, and compliance with both company and military protocols.
• Reporting & Visibility: Provide regular, high-quality reports to both the Customer and our internal management regarding material status, service performance, and potential risks.
• Continuous Improvement: Identify opportunities to optimize on-site material support processes to enhance customer satisfaction and operational efficiency.

Key Outputs & Impact

• Exceptional customer satisfaction through a highly responsive and professional on-site presence.
• Maximized fleet availability through proactive material management and rapid issue resolution.
• Seamless communication and alignment between the Customer and our global organization.
• Full compliance with contractual SLAs and military operational requirements.

SKILLS

• Location: This position is based full-time at the Matacán Military Air Base (Salamanca, Spain).
• Education: Bachelor's degree in Engineering, Logistics, Supply Chain Management, or a related field.
• Experience: Proven experience in customer-facing roles, contract management, or supply chain operations. Direct experience in MRO (Maintenance, Repair, and Overhaul) environments is highly valued and will be considered a significant asset for managing DCare requirements.
• Technical Expertise: Understanding of material support models and the ability to navigate complex logistics and aviation regulatory frameworks.
• Soft Skills: Exceptional interpersonal, communication, and negotiation skills. Must possess a high degree of professional maturity, adaptability, and the ability to represent the company with authority and elegance in a military setting.
• Languages: Full professional proficiency in English (written and spoken) is mandatory. Full professional proficiency in Spanish is essential for daily interaction with the local customer.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

• Vacation days plus additional days-off along the year.
• Attractive salary.
• Hybrid model of working when possible.
• Collective transport service subject to working calendar/home location.
• Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.
• On-site facilities (among others): free canteen, kindergarten, medical office.
• Possibility to collaborate in different social and corporate social responsibil