Manager/Sr. Manager, Success Strategy & Operations

415 salesforce Systems Spain, S.L.; Madrid; Presencial; EUR 90.000 - 140.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Manager/Sr. Manager, Success Strategy & Operations to drive operational rigor within Account Success. You will deliver data-driven insights, support planning, and create executive-grade analyses for global leadership.

You will partner with leaders to maintain performance, shape future initiatives, and translate complex information into actionable strategy while collaborating with global teams across time zones. Fluency in English with Spanish or Italian is valued.

Formación

• Strong business acumen and stakeholder management experience.
• Proficient with Business Analysis and Data Visualization.
• Excellent presentation and executive engagement skills.
• Outstanding written and verbal communication skills.
• Experience in fast-paced, agile environments.
• Ability to translate complex problems into solutions.
• Experience in Customer Success strategy or related roles.
• Solid understanding of Salesforce products, Tableau, Snowflake, SQL and Data Cloud.
• Willingness to travel and work with global teams.
• Fluency in Spanish or Italian, plus business English.

Responsabilidades

• Partner with Account Success leaders to perform ad-hoc analyses across data sets and tools and deliver insights.
• Evaluate ongoing performance against targets to identify growth opportunities.
• Collaborate with cross-functional teams to turn analyses into dashboards and run-the-business reports.
• Build executive-level presentations for global leadership reviews.
• Support GTM planning with Strategy, Programs, and BI teams.

Conocimientos

Business acumen

Stakeholder management

Data visualization

Executive engagement

Presentation skills

Communication

Agile experience

Problem solving

Customer Success strategy

Salesforce ecosystem

Tableau

SQL

Data Cloud

Travel readiness

Bilingual English/Spanish/Italian

Educación

8+ years of professional experience

Herramientas

Tableau

Snowflake

SQL

Data Cloud

Salesforce

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Manager/Sr. Manager, Success Strategy & Operations

The Programs & Strategy team works within Account Success to drive operational rigor in how we own the business and also to support various special projects and efforts to change and grow the business. This Manager/Sr. Manager, Success Strategy & Operations role reports to the Director of Account Success Business Partners and will partner closely with the head of one of the Account Success Operating Units to deliver a blend of strategic planning, analysis & insights. This is a high-impact role, with constantly evolving priorities and demands, requiring cross-functional alignment and a collaborative approach. This role supports ongoing exploration of trends tied to our delivery KPI’s, driving new programs through data driven analysis, FY planning, and monthly and quarterly Sales Leader reviews, using data to uncover insights and help Account Success leaders make strategic recommendations to their Sales Partners. We’re looking for hardworking candidates who have steadfast curiosity, attention to detail, willingness to lead multiple priorities, and ability to deal with ambiguity effectively.

Responsibilities

• Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include examining consumption product data to drive consumption, Signature Success Plan adoption trends, AOV risks and mitigation, and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership.
• Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity.
• Collaborate cross-functionally with the Account Success Operations / Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad ‘run the business’ support across the Account Success team.
• Build executive-level presentations for global leadership reviews and support quarterly business reviews.
• Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.

Requirements

• Strong business acumen and stakeholder management experience.
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
• Proficient with Business Analysis, Data Visualization, as well as the ability to translate sophisticated information into easily consumable insights.
• Excellent presentation and executive engagement skills.
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy.
• Demonstrated success in-fast paced and agile business environments.
• Proven track record to structure and transition sophisticated problems to solutions.
• Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles.
• Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud.
• Flexible schedule, the ability to work with our global Account Success teams in different time zones.
• Ability to travel on a quarterly basis.
• Right to Work in Spain & Fluent Spanish or Italian, next to fluent business English.

Desired Skills/Experience

• Management consulting background and skills considered an asset.
• Fortune 100 management or strong understanding of Customer Success.
• Knowledge of other Salesforce product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application.

Benefits

• Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.
• Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
• Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.