Agentforce Service Account Executive

Salesforce; España; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a results-driven account executive to grow existing customers on the Agentforce Service platform across Contact Center, ITSM and HR Service. You will focus on upsell and cross-sell opportunities while building strong, value-driven relationships.

You will uncover customer objectives through discovery, craft compelling proposals, and align internal teams to deliver long-term success. AI-enabled agents will support faster resolution and higher satisfaction.

Formación

• Proven success in quota-carrying, tech-solution sales.
• Experience selling Contact Center, ITSM, HR Service software.
• Strong discovery and solutioning to build account plans around upsell.
• Clear communicator across writing, speaking and presentations.

Responsabilidades

• Build and execute account plans to retain and grow ACV with current customers.
• Run discovery to understand processes, objectives and goals, translate into use cases.
• Craft and present compelling value across Agentforce and Service Cloud stack.
• Align account teams and ecosystems to move deals forward and ensure long-term success.

Conocimientos

Quota-carrying direct sales

Contacts Center/ITSM/HR Service sales

Discovery & solutioning

Written & verbal communication

Herramientas

Slack

Google Slides

Zoom

Descripción del empleo

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join the Agentforce Service team and help lead growth for one of Salesforce's fastest-growing products. Agentforce Service is Salesforce's complete agentic service platform - built for every type of service, in any industry, across any channel. It's the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalize every interaction, and deliver support across every channel, unifying customer service, IT Service Management (ITSM), and HR service on a single intelligent platform.

Agentic AI adoption in service has grown from 39% to 66% in a single year, and you'll be at the center of that momentum. In this role, you'll cover the full Agentforce Service platform - spanning Contact Center, ITSM, and HR Service - with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service. You'll work with autonomous agents that handle high-volume interactions 24/7, and a Service Rep Assistant that gives human agents real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations, selling a story of faster resolution, higher customer satisfaction, and lower operating costs across a blended human and AI workforce.

What You'll Actually Be Doing

• Building and executing account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
• Running discovery to uncover customers' current processes, business objectives, and strategic goals, translating them into use cases and value hypotheses
• Crafting and presenting compelling value propositions across the Agentforce and Service Cloud stack - including customer service, ITSM, and HR service capabilities
• Aligning account teams and partner ecosystems to move deals forward and support long-term customer success

Required Skills and Qualifications

• Demonstrated success in quota-carrying, technology solution-based direct sales
• Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software
• Strong discovery and solutioning skills, with the ability to build account plans around upsell/cross-sell growth
• Confident communicator across written, verbal, and presentation formats

Even Better If...

• You've worked with Field Service software specifically
• You're experienced using tools like Slack, Google Slides, and Zoom to engage customers
• You've driven results by leveraging internal teams and resources effectively
• You have direct experience with team-selling motions in complex enterprise accounts

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, compe