Manager Clinical Trial Payments

Johnson & Johnson Innovation; Madrid; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Vacation days

Parental leave

Well-being program

Insurance plans

Descripción de la vacante

Johnson & Johnson Innovation is seeking a Manager, Payments (CCS) to oversee regional payment processes within Global Shared Services. You will train teams, resolve regional payment issues, and coordinate with internal and external stakeholders to ensure timely and accurate payments for investigators and sites.

Strong analytical, communication, and cross-functional collaboration skills are essential. The role requires working across regions and managing a virtual global team, with a focus on

Formación

• Bachelor’s degree or equivalent in a relevant field.
• 7-10 years’ experience in pharmaceutical industry/clinical research.
• Working knowledge of clinical payment processing and 4 years of payment experience.
• Strong analytical and problem resolution skills.
• Innovative mindset with strong interpersonal skills and self-sufficiency.
• Able to reason abstractly and practically.
• Experience operating in local and global contexts.
• Team-building skills in a virtual/global environment.
• Proficiency in MS Office and SharePoint; strong written and verbal communication.
• Familiarity with healthcare compliance (HIPAA, FCPA, Safe Harbor) preferred.
• Experience in virtual teams preferred.

Responsabilidades

• Own CCS processes and drive continuous improvement.
• Shape processes to enable deep insights.
• Resolve regional payment issues and coordinate with regional/global counterparts.
• Train CCS Payments Coordinators and study teams on processes.
• Coordinate with Site Contract Managers and study teams for complex issue resolution.
• Manage end-to-end investigator/site payments and CTMS-related tasks.

Conocimientos

Analytical reasoning

Problem solving

Cross-functional teamwork

Interpersonal skills

Communication skills

Presentation skills

Virtual collaboration

Team leadership

Educación

Bachelor’s degree or equivalent

Herramientas

MS Office

SharePoint

CTMS

SAP

Descripción del empleo

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

Professional

All Job Posting Locations:

Beerse, Antwerp, Belgium, Berlin, Germany, Issy-les-Moulineaux, France, Madrid, Spain, Prague, Czechia, Warsaw, Masovian, Poland

Job Description:

Global Clinical Operations (GCO)

Manager, Payments (CCS)*

Position Summary:

As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site-facing).

Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.

Principal Responsibilities:

Process:

• The focus of the job owner is to take on Process Ownership for all processes regarding CCS and drive continuous improvement.
• Ability to shape processes to develop deep insights
• Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments.
• Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.
• Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.

Technology:

• High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, P2P, SAP, RAVE, etc.

People:

• Train new CCS team members on specific processes and technology.
• Full people management responsibility, including performance and development. (Global team - virtual environment)
• Attract and develop talent to enhance the team's effectiveness.
• May include people management responsibility, including performance and development. (Global team - virtual environment)
• Develop talent to enhance the team's effectiveness
• Exemplary customer focus with vision to drive solutions

Principal Relationships:

This position reports to Associate Director, Payments.

• Internal: Internal Business Partners (CCS, GD, etc.)
• External: Clinical Investigator Sites Commercial Suppliers

Education and Experience Requirements:

• Bachelor’s degree or equivalent
• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• Must have a working knowledge of the clinical payment processing with 4 years of payment experience Ability to work effectively in cross functional teams
• Strong and proven analytical and problem resolution skills
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization.
• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment.
• Strong knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills Excellent communication skills (both oral and written)
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred
• Previous experience working in virtual teams preferred

DECISION-MAKING AND PROBLEM-SOLVING

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Work is performed with oversight by the Senior Manager but the expectation that the individual can work independently on his/her own.
• Able to work independently as well as in a collaborative team environment

Other:

• Fluency in English required.
• Any additional language is a bonus

Preferred Skills:

Analytical Reasoning, Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Execution Focus, Fact-Based Decision Making, Laboratory Operations, Mentorship, Process Improvements, Project Integration Management, Research and Development, Research Ethics, Standard Operating Procedure (SOP), Technical Credibility

Benefits:

In addition to base pay, we offer the following benefits: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

Additional information:

1,308,000 - 2,505,850 CZK Gross Yearly