Manager, B2B Ticketing Services

Global Sports Jobs Limited; Barcelona; On-site; EUR 42,000 - 62,000; Full time

Job summary

Global Sports Jobs Limited is seeking an organised professional to join the Ticketing & Hospitality team in Barcelona. The role coordinates B2B entitlements and ticket requests, supporting clubs, partners, guests and internal stakeholders to ensure accurate processing and a seamless gameday experience.

You will work across sponsors, TV and media partners, and fans, checking requests against contracts, deadlines, and inventory, while maintaining precise records and delivering timely tickets for

Qualifications

• 5+ years of experience in sports, customer success, operations, events, hospitality, or related fields.
• Excellent organisational skills with strong attention to detail.
• Strong communication and interpersonal skills with multiple stakeholders.
• Fluent in English, written and spoken.
• Proficient with Microsoft Excel and Office.
• Ability to manage multiple priorities and deadlines.
• Ownership, reliability, and follow-through.
• Customer and partner orientation, building positive relationships.
• Relationship management with clubs, partners, and internal teams.
• Organisation and planning: manage priorities and meet deadlines.
• Attention to detail in ticketing processes, data, reporting.
• Problem solving with a proactive approach.
• Teamwork across teams and international stakeholders.
• Flexibility to changing priorities in fast-paced sports environment.
• Proactive mindset to anticipate needs and improve processes.

Responsibilities

• Manage ticket requests from sponsors and partners throughout the season.
• Monitor requests daily and confirm requirements with stakeholders.
• Check requests against entitlements, limits, deadlines and inventory.
• Consolidate requests by game and club while protecting obligations.
• Coordinate with clubs and track requests until tickets are delivered.
• Collect and verify guest details when nominative information is required.
• Upload and distribute tickets or resolve delivery issues.
• Keep records of requests, approvals, allocations, and actions.
• Support management of allocations for major events like Final Four and SuperCup.

Skills

Sports industry

Customer success

Operations

Events management

Hospitality

Coordination

Multitasking

5+ years exp

Tools

Microsoft Excel

Microsoft Office

Job description

About the Role

The role sits within the Ticketing & Hospitality team and focuses on coordinating B2B contractual entitlements and ticket requests. It supports the relationship between clubs, partners, guests and internal stakeholders, ensuring that ticket requests are processed accurately and efficiently. The postholder helps clubs deliver a seamless gameday experience and works across multiple stakeholders in a fast-paced international sports environment. It is a hands-on role suited to an organised, proactive professional who enjoys managing operational details.

Key Responsibilities

• Manage ticket requests from sponsors, TV partners, media partners, influencers and other entitled stakeholders throughout the season.


• Monitor requests daily and follow up with stakeholders before each game to confirm their requirements.


• Check requests against contractual entitlements, allocation limits, deadlines and available inventory before approval.


• Consolidate requests by game and club, protecting contractual obligations before considering additional or late requests.


• Coordinate directly with clubs, follow their different processes and track each request until the tickets are received.


• Collect and verify guest details where clubs require nominative information.


• Upload and distribute tickets when clubs do not deliver them through the platform, and resolve missing tickets or delivery issues.


• Keep accurate records of requests, approvals, allocations, deliveries and outstanding actions, escalating exceptions when necessary.


• Support the management of club ticket requests and allocations for major events, including the Final Four and SuperCup, where required.

Required Experience & Qualifications

• 5+ years of professional experience in sports, customer success, operations, administration, events, hospitality, or a related field.


• Excellent organisational skills with strong attention to detail.


• Strong communication and interpersonal skills, with the ability to work effectively with multiple stakeholders.


• Fluent English, both written and spoken.


• Good knowledge of Microsoft Excel and Microsoft Office.


• Ability to manage multiple priorities, tasks, and deadlines simultaneously.


• Strong sense of ownership, reliability, and follow-through.


• Customer and partner orientation: builds positive relationships and consistently focuses on delivering a high-quality experience.


• Relationship management: communicates effectively and builds trusted relationships with clubs, partners, and internal stakeholders.


• Organisation and planning: structures work effectively, manages priorities, and consistently meets deadlines.


• Attention to detail: ensures accuracy across ticketing processes, data, reporting, and stakeholder communications.


• Problem solving: takes a practical and proactive approach to resolving operational challenges.


• Teamwork and collaboration: works effectively across teams, functions, and international stakeholders.


• Flexibility and adaptability: responds positively to changing priorities and the demands of a fast-paced sports environment.


• Proactive mindset: anticipates needs, follows up on outstanding actions, and identifies opportunities to improve processes.

Preferred Skills

• Previous experience in sports, entertainment, events, hospitality, or a similar fast-paced environment.


• Experience working with clubs, partners, customers, or other external stakeholders.


• Familiarity with CRM, ticketing, hospitality, or event management systems.


• Experience with reporting, dashboards and KPI tracking.


• Knowledge of additional European languages is a plus.